About Us

Metro Vein Centers is a fast-growing provider of vein and vascular treatments with 18+ locations nationwide. Our award-winning, #1 rated vein clinics are guided by the principle of providing exceptional customer service alongside industry-leading medical care.

Position Summary

We are looking to hire Medical Office Manager to support our Medical Doctor and Staff. The Office Manager must have experience leading a high-volume, fast-passed medical practice while maintaining the highest standards of customer service.

In this position, you will work collaboratively with the Medical doctor to manage day-to-day operations of all non-clinical aspects in the clinic, including managing a staff of Ultrasound Technologists, Medical Assistants, and Receptionists.

Detailed Responsibilities

• Manage day to day clinic needs by developing schedules, leading the front desk, implementing productivity standards, resolving operation/facility problems, and implementing new procedures.

• Ensure exceptional customer service in all patient interactions and adherence to all policies and procedures. Coach team to ensure quality customer service and prompt and accurate completion of all required documentation.

• Manage patient satisfaction for the clinic and develop best practices to ensure efficient operations, and professional resolution of complaints or issues that arise.

• Monitors efficiency of reception activities (e.g., responsiveness to calls, attendance rates, and other performance KPIs). Utilizes analytcical reports to identify trends and recommend changes in strategy and business to improve performance.

• Optimize patient scheduling to meet the growth goals of the clinic while ensuring a smooth patient flow.

• Review and monitors all inventory within office, such as medical supplies, and office supplies.

• Performs all managerial duties such as staff training, evaluation of staff performance, along with hiring, promoting and terminating staff, as needed.

• Ensure efficient communication between the clinic, call center, billing department, and administarative team.

Skills & Qualifications

• 1+ years of work experience in a medical office as a Supervisor or Manager

• Ability to lead by example and manage a team while contributing as a front-line worker

• Excellent interpersonal skills, problem-solving, and leadership skills

• Ability to remain calm in stressful situations and respond to patient complaints in a timely and professional manner.

• Professional communication and presentation skills, including face to face, email, telephone, and video conference.

• Experience leveraging analytics and reporting

• Fluent in spanish a plus, but not required

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday

Language:

• Spanish (Required)

Work Location: In person

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