About PACE

Philanthropists Gary and Mary West founded West Health with the mission of enabling seniors to successfully age in place with access to high-quality, affordable health and support services that preserve and protect their dignity, quality of life, and independence.

The Gary and Mary West PACE (Program of All-inclusive Care for the Elderly), affiliated with West Health (www.westhealth.org), is a new non-profit that delivers medical, social, and behavioral services to the frail elderly to the North County of San Diego. This PACE center will be entrepreneurial in nature and will focus on innovations and bringing new processes to the traditional PACE environment.

We're looking for passionate healthcare providers who want to be part of a team dedicated to enable seniors to live in their communities as independently as possible by providing compassionate, comprehensive health and supportive care.

Why Work for Gary and Mary West PACE?

We offer a generous benefits program focused on your health and wellness.
You will be working in a state-of-the-art center designed to be a warm, inviting, artistic, and peaceful environment.
Engage in a distinct company culture built on mutual respect, transparency, and innovation.
Work with passionate healthcare providers committed to making a difference while serving the senior community.
Be part of a collaborative multi-disciplinary team where your input is valued.
Come do your best work where your contribution matters!

Position Summary

The Medical Records Coordinator is responsible for ensuring that Gary and Mary West PACE (GMWP) maintains a single, complete, accurate and comprehensive medical record for each participant in accordance with accepted professional standards and regulatory requirements. The Medical Records Coordinator will also be the subject matter expert (SME) on the PACE Electronic Medical Record (EMR) system supporting effective and compliant use of the EMR by staff. The Medical Records Coordinator will also be the primary point of contact and subject matter expert for the Health Information Exchange (HIE), San Diego Health Connect. This role collaborates with colleagues and stakeholders to promote the GMWP values, team culture and mission.

Essential Functions

• Oversee the process of obtaining, receiving, and transferring participants' medical records to and from providers outside of PACE, assuring that proper medical release forms are complete and scanning any paper documents into the electronic medical records.
• Ensure that Gary and Mary West PACE (GMWP) maintains a single, complete, accurate and comprehensive medical record for each participant in accordance with accepted professional standards and regulatory requirements.
• Monitor participant medical records for complete and timely documentation and promptly report to the Clinical Services Director when GMWP medical records policies and procedures are not being followed.
• Ensure that participant medical record is retained for a minimum required period of time as outlined in GMWP policies and procedures.
• Assist with PACE CMS and other regulatory audits by preparing documents for desk review submission and, while auditors are on-site, assist the regulators in navigating the EMR to access required information.
• Complete all required documentation in a timely and accurate manner.
• Follow and enforce all GMWP HIPAA policies and procedures to ensure the privacy and confidentiality of all participant information is maintained.
• Follow GMWP policies and procedures and participate in any required Quality Improvement activities, staff training and meetings.
• Other duties as assigned.

Education and Certification

• High school diploma or equivalent, required
• Graduation from a 2-year associate degree program in medical assistance accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES), preferred.
• 2 years' experience as a Medical Records Coordinator in a skilled nursing facility, physician office or medical clinic, preferred
• 2 years' experience working with Electronic Medical Records, preferred

Experience & Qualifications

• Must be at least 18 years of age
• Extensive knowledge of electronic medical record systems
• Ability to process accurate information in a timely manner.
• Excellent organizational and communication skills.
• Ability to follow directions from supervisor and communicate needs effectively.
• Experience and competency working with people from diverse backgrounds.
• Commitment to unlocking the full potential of our most vulnerable seniors.

Medical Clearance:

Employees must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.

Job offers are contingent upon a successful pre-employment drug screen, background check, and health screen. COVID-19 vaccination required. Must have a valid California Driver License and proof of auto insurance.

Gary and Mary West PACE provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, gender, gender identity, gender expression or sexual orientation or any other considerations made unlawful by applicable state or local laws.