**C2C is not available**
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

Member Services Advocate

Location: Jefferson City, MO 65109

Pay Rate: $15.50 an hour

Offers $15.50/hr thru training

$16/hr after successful completion of training

$17/hr if Bilingual in Spanish after successful completion of training

Training Course will be conducted 100% virtually and will begin 6/5/2023 and be a minimum of 8 weeks

Training Hours - 8:00 am to 4:30 pm

Equipment will be picked up at the Rose International offices on 5/31/2023 and 6/1/2023 before the training begins and will be scheduled with the selected candidates

Job Responsibility:

· Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.

· Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider

· Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed

· Assist customers in navigating websites and encourage and reassure them to become self-sufficient

· Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member

· Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

· Provide education and status on previously submitted pre-authorizations or pre-determination requests

· Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance

Qualifications:

• Prefer 1 year prior experience in an office setting, call center setting or phone support role, but not required
• An education level of at least a high school diploma or GED
• Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments)
• Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member
• Proficient problem solving approach to quickly assess current state and formulate recommendations
• Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
• Flexibility to customize approach to meet all types of member communication styles and personalities
• Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
• Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
• All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material

Hiring and Interview Process:

· Resume, Assessment scores and Internet Speeds submitted to hiring team for review

· Initial Phone Screen upon review of hiring team

· Additional Assessment issued upon request from Hiring team

· Virtual (Zoom Meeting) Interview scheduled

· Offers will be made the afternoon of 5/19/2023

Screening Requirements:

• 7 year Criminal Background Screening (3 year no exception policy)
• 10 Panel Drug Screen (Includes Marijuana and a Medical Card does not apply. The client follows Federal Restrictions)

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

#cc

Job Types: Full-time, Contract

Pay: $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Jefferson City, MO 65109: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: In person

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.