POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The Membership Coordinator intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.

ESSENTIAL FUNCTIONS:

• Works closely with and follows the direction of the Membership Director to ensure exceptional delivery of programs and services to members and participants.
• Effectively plans and executes strategies that support member retention and engagement; ensuring that membership retention goals are met. Fosters a climate of innovation.
• Promotes program and membership enrollment. Coordinates program registration, including logistics to support phone, walk-in, and web registration.
• Assists with recruiting, hiring, and training of member services, child watch, and housekeeping staff.
• Oversees the scheduling, payroll, development and supervision of member services, child watch, and housekeeping
• Leads and develops staff to create a member-focused culture and models relationship-building skills in all interactions. Resolves problems to ensure member satisfaction.
• Responsible for some administrative duties and reporting around membership data, finances, renewals, terminations and data clean up.
• Responsible for keeping up with inventory for Child Watch, Member Services and Housekeeping supplies and ordering for each department.
• Assists with annual campaign and articulates to members/community to increase awareness and participation.
• Performs other duties as assigned.

QUALIFICATIONS:

• Previous supervisory experience in customer service preferred.
• Excellent personal computer skills and experience with standard business software.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to work flexible hours including evenings, weekends and holidays.
• Ability to respond to safety and emergency situations.
• CPR and First Aid certifications may be required.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to use a computer/smart device. Must be able to move around the work environment and lift and/or move up to 45 pounds.
• The noise level in the work environment is usually moderate.