Membership Sales Advisor Job at Small Door Veterinary
Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2020, followed by multiple practices in the city and Brooklyn. Small Door continues to scale in 2023 by opening additional NYC locations and in markets across the northeast including Boston and Washington DC.
This is the fifth company that Small Door's founders have been involved in building. In building Small Door, they partnered with the people responsible for beloved consumer experiences like Warby Parker and Sweetgreen, in addition to healthcare innovators such as One Medical, CityMD and Flatiron Health. Small Door has raised $40 million from Lerer Hippeau, Primary Ventures, Brand Foundry, Toba Capital, and Pentland Group. The broader management team brings experience from JustWorks, Casper, One Medical, Soulcycle, Warby Parker, Sweetgreen, The Wing, Gilt Groupe, Lightspeed, and Outbrain.
What you'll do
- Sell memberships, achieving individual sales goals, renewals, and service goals
- Close sales by building trust with pet owner; explain membership and its benefits
- Sign up pet owners for membership and book their first appointment via the phone using our website/backend system
- Receive 15-20 inbound calls per day
- Follow up with interested pet owners to fully answer their questions and convert them to membership
- Support onboarding new members and act as a primary point of contact
- Help potential members understand what services are available to them at Small Door and how to best take advantage of everything we have to offer
- Send personalized outreach to existing members to gather feedback and recommend new services
- Leverage knowledge of Small Door to help craft a personalized experience
- Prospect new business and members
- Improve member retention by outbound outreach with winback campaign
- Maintain deep knowledge and familiarity with our memberships, services, and perks
- Embody Small Door's mission to deliver extraordinary care in every interaction with members, patients, and colleagues
Who you are
- 2+ years experience working in sales, business development and/or cold calling
- Skilled at overcoming client objections and natural negotiator
- Experience with a call-center or remote customer service role strongly preferred
- Strong written and verbal communication skills, especially over the phone
- A drive to work for a company with a startup mindset, breaking tradition
- Self-motivated, team player, attention to detail, and customer service oriented
- Ability to connect with others, exudes empathy and compassion
- Passion and a love for animals (especially cats and dogs!)
- Proficient with technology and computers
What you'll get
- Competitive compensation and commission
- Health, dental + vision insurance and other benefits
- An opportunity to make a real impact on the people around you
- A collaborative family of people who live our core values and have your back
- A clear career path with opportunities for development, both personally and professionally.
Come join Small Door!
Small Door is proudly a public benefit corporation and a certified B Corp. We are committed to creating a diverse, inclusive and equitable workplace. We strive to build a culture where employees can be their fullest selves and their individual contributions are valued.
Folx who are queer, trans, non-binary, Black, Indigenous, people of color, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression and/or are underrepresented in the industry are encouraged to apply.
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