8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!
About this job

The Learning Developer is responsible for translating user requirements and training designs into quality, technology-based solutions.

This position requires a solid understanding of eLearning development strategies and the ability to; create and develop highly interactive, branching multimedia content using Articulate 360, Vyond, Adobe Creative Suite and Office 365 Suite.

This position also assists in the continuous development, compliance, and sustainment of Merchandising Operations department initiatives. The Merchandising Operations Learning Developer plays a vital role by delivering exceptional customer service through project collaboration, document management, and ongoing maintenance of all department-specific responsibilities.

What you will do - Essential Responsibilities

• Execute Merchandising Operations-specific responsibilities including, but not limited to:
• Work with internal customer groups to conduct needs analyses through interviews with subject-matter experts.
• Analyze training needs to determine the appropriate training objectives and delivery methods.
• Develop innovative, interactive training courses using Articulate 360 or similar e-learning development tool, in line with CarMax Learning standards.
• Partner with other training team members to review and update the design of training programs, or develop custom graphics, as needed.
• Assist with deployment of Merchandising communication materials through multiple platforms including MS Office, SharePoint, Articulate 360, Adobe, Workday, and video production.
• Support organization and maintenance of training document libraries, including, but not limited to, the CarMax Way and Merchandising SharePoint.
• Track and report metric results for Merchandising-related initiatives and business-area goals.
• Communicate effectively with all team members, business partners, and store-level Associates.
• Complete various day-to-day task-driven activities as directed to support the successful function of Merchandising Operations.
  

Purpose of the role

The Learning Developer position supports all initiatives in the Merchandising Operations department while serving as a functional and administrative resource for all aspects of department-specific training and operational processes. This position is fast-paced, and candidates must be able to prioritize simultaneous demands while providing exceptional customer service to business partners and field Associates. As a Learning Developer, you'll play a critical role in the learning and development of our associates by creating interactive learning products that enhance associate performance and engagement.

Qualifications and Requirements

• Instructional design and graphic design skills
• Exceptional writing skills with a strong sense of quality control
• Strong organization and planning skills
• Highly productive, demonstrating the ability to manage competing tasks and demands

• Strong team working and interpersonal skills
• Ability to work productively with little supervision

• Experience working in a fast-paced environment while delivering exceptional results with limited supervision
• Prior team project / collaborative experience a plus

Education and/or Experience:

• Proven proficiency in developing eLearning instructional courseware is required
• Minimum 2+ years' experience developing interactive instructional content
• Experience with creating AICC and SCORM compliant e-learning modules preferred
• Experience with web-based development software (e.g., Captivate, Articulate)
• Experience with digital graphic arts
• Experience with Adobe Creative Suite, including Illustrator, Dreamweaver, After Effects, Photoshop
• Experience with additional multimedia authoring tools a plus
  (e.g., audio recording and editing, video editing and processing, etc.) a plus
• Proficiency with Office 365 suite, including Teams and SharePoint
• Bachelor's degree or commensurate experience
• Workday HCM experience, preferred

Work Location and Arrangement:

This role will be based out of the Richmond, VA and have a Hybrid work arrangement

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.