Mortgage Customer Service Representative II Job at TDEC
TDEC, a nationally recognized Business Processing Outsourcing (BPO) Organization, seeks a Mortgage Customer Service Representative to support an agency in Indianapolis, IN.
Summary:
The position entails providing customer service and assistance to consumers and the lending industry.
Duties & Responsibilities:
- Answer questions on policy issues, general requests, and assistance with online processing system
- Respond to inbound calls, emails and voice mails and will document each contact in a database and perform return calls as required
- Some weekend and/or overtime work may be required on occasion
Qualifications/Experience:
- Minimum three to five years of residential mortgage finance experience (loan origination experience strongly preferred)
- Candidate must be bilingual in English and Spanish
- Two to four years of college, or equivalent work experience
- Two years of customer service or contact center experience
- Knowledge of FHA home mortgage programs and mortgage finance terminology
- Strong interpersonal skills and customer service skills
- Ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools
- Effective written and verbal communication skills
- Ability to analyze and solve problems
- Ability to manage time effectively
- Applicants selected will be subject to a security background and credit investigation and drug screening and must meet eligibility and suitability requirements
- Candidates must be must be authorized to work in the U.S.
Equal Opportunity Employer/ Veterans/ Disabled
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