**C2C is not available**
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

Min Hourly Rate($): 35.00

Max Hourly Rate($): 40.00

Title: IT - Network Operations Analyst, Career (AWS)

Start: ASAP

Estimated End Date:05/28/2025

Location: Fairfield, CA

ROLE IS ONSITE

WORK SCHEDULE (4/10): 8:00 PM - 6:30 AM, Sunday to Wednesday

Descriptions:

TOP THINGS:

1. Strong email writing & verbal communication, along with multitasking

2. Excellent phone skills (Managing Conference calls/Bridges)

3. Windows 10, Microsoft Office Suite, & web browser experience

4. Experience with web based and thick client monitoring tools (Application and Network)

5. Incident command, ticket management, escalations & tracking

EQUIPMENT: Must use home internet, Personal computer, and phone until company provides equipment (2 weeks) - they need this equipment till HM gets theirs ordered

Job Responsibilities

• This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.

• Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.

• Process routine change requests and work orders.

• Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.

• May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.

• Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.

• Miscellaneous Incident Commander tasks

• Manage timely ticket updates.

Skills Required/Desired

• BA/BS in Information Technology or related field or equivalent work experience.

• Intermediate knowledge of network protocols, software applications, and operating support systems.

• Current Networking Certification; ITIL Certification.

• Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.

• Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.

• Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.

• Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.

• May require some local traveling for training, meeting, etc, while working remotely.

• Able to support shift schedules as required to meet business needs

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

#ITech

Job Types: Full-time, Contract

Pay: $35.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Fairfield, CA 94533: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• telecommunication, internet,: 2 years (Preferred)

License/Certification:

• ITIL (Preferred)

Work Location: In person

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