Conduct root cause analysis on reported service affecting events on the Fiber network. Provide Fiber customers with detailed written Trouble Resolution Reports. Perform a comprehensive review of customer and network systems to identify and repair chronic issues.

Essential Job Functions

• Thoroughly investigate and analyze Fiber infrastructure to determine the root cause of service impairments

• Provide detailed written root cause analysis reports to Fiber customers

• Conduct a comprehensive review of customer & network systems to identify and repair chronic issues

• Plan, validate, and execute corrective measures on Fiber Optical and Data network

• Collaborate cross-departmentally within Fiber to achieve targeted service levels in support of customer operations

• Analyze trouble ticket details to assure correct procedural and technical troubleshooting initiatives are met

• Attend and represent the Service Assurance team in customer-facing meetings

• Develop and provide training modules on new technologies and platforms launched by engineering

Education/Certifications

• Bachelor's degree from an accredited College or University in computer science or a related area is required.

• Equivalent work experience in a similar position may be substituted for educational requirements.

Experience/Minimum Requirements

• 5+ years of telecommunications experience

• Solid understanding of network technologies and communications protocols

• Excellent written and verbal communication skills

• Strong attention to detail

• Ability to work with minimal supervision

• Experience on Ciena, Cisco, Juniper, MRV, Infinera, and ADVA platforms

Additional Information

• Hybrid: 3 days in office

• M-F, 8hr days, Full-time, OT is approved

• 1-year assignment

Job Types: Full-time, Contract

Pay: $35.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• West Henrietta, NY 14586: Reliably commute or planning to relocate before starting work (Required)

Experience:

• network technologies and communications protocols: 5 years (Preferred)
• Ciena, Cisco, Juniper, MRV, Infinera, and ADVA platforms: 5 years (Preferred)
• Fiber Optical and Data network: 5 years (Preferred)
• root cause analysis reports to Fiber customers: 5 years (Preferred)
• Collaborate cross-departmentally within Fiber: 5 years (Preferred)
• targeted service levels in support of customer operations: 5 years (Preferred)
• new technologies and platforms launched by engineering: 5 years (Preferred)

Work Location: Hybrid remote in West Henrietta, NY 14586

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