Job Summary: The Night Auditor is responsible for reconciling all hotel cashier transactions, as well as reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. They are also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.

Kana Hotel Group is proud to offer the following benefits:

• Medical
• Vision
• Dental
• 401K
• Immediate Pay- earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance

Night Auditor Responsibilities:

• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be willing to cross train in other accounting or hotel-related areas.
• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions in order to meet deadlines.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Respond to governmental inquiries upon receipt.

Night Auditor Qualifications:

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Computer knowledge/skills required.
• Late/Overnight shift availability

Primary Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house

• Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean

• Explain and provide any promotional items to each guest checking in

• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests

• Documents any new commercial customer checking in so that a new account can possibly be opened

• Inquires why rooms are blocked and asks maintenance to fix problem to unblock

• Ensures rollaway beds and cribs are where they are shown on computer

• Responds promptly to any guest inquiries or complaints

• Offer alternate solution if guest demand cannot be met

• Covers other areas of hotel as needed

• Document any guest accidents by completing the accident report form

• Complete the maintenance log whenever a complaint is reported

• Maintain all areas of the front desk; clean and organized

• Take the initiative to greet guests in a friendly and warm manner

• Other duties as assigned

• High School diploma/GED required

• Customer service experience required

• Experience handling cash, credit card procedures, and use math concepts

• Attention to detail and organized

• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.

• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.