A few things to get out of the way real quick.

• This is a position that requires you to be in person at our office in Ontario, CA M-F and rotating one day a weekend availability.
• Office hours are 9am - 5:30pm, but there will be occasional overtime due to events.
• This business is NOT cookie cutter, so there will be a steep learning curve as you learn our industry and lingo
• This is an entry level position but has potential to be internally promoted very quickly

If the above is good for you… here are the rest of the details about the position

This is who we are and what we do:

In a nutshell, Since 2015 Lotus Tickets has been on a mission to enrich people's lives and create lifelong memories through live events as one of the leading ticket reseller companies in the United States. We have employees all over the United States, though our main offices are in Austin, TX and in Ontario, CA, which is where you will be working from.

This is how we do it:

We have an extensive network of venues, events, and experiences to help us on our mission to facilitate access to live entertainment to as many fans as possible by creating an efficient and accessible marketplace.

As a major supplier for thousands of live events, from the Final Four to the latest broadway shows, we pride ourselves on providing access to a variety of entertainment for fellow fans.

Our company core values:

• Integrity
• Growth
• Ownership

We are a business that cares about relationships and results - not punch cards or time sheets. The clock isn’t the great determinator of value. Your results are. If you are looking for “just another job” this is not the role for you.

Details about the position:

Who you are:

Trust, loyalty, reliability, and resourcefulness are your north stars. You are passionate about problem solving and how to improve processes so the business can continue hum along.

You are someone who is efficient and project oriented, who works well in a fast paced environment, is good under pressure and with tight turnaround times.

You also are aces at being able to retain high amounts of information and utilize your knowledge to get get things done and get the jobs done.

We are looking for someone to really partner with our Fulfillment manager to support us in ensuring that our fans have a seamless experience.

What that means is being both in the trenches as well as looking at the bigger picture to see what other parts are impacted and how to proactively solve issues that may arise.

You get excited about having ownership over your role and accountabilities and how you can shape it into running like a well oiled machine that ultimately helps all of us reach our goals.

You are resourceful when it comes to problem solving, tasks, and projects you oversee.

You thrive in being able to prioritize tasks, create SOPs, and work under self imposed deadlines. You also LOVE solving problems and finding unique and efficient solutions that not only improve how things get done, but have positive ripple effects through the business.

When you look at your day, you run it efficiently and effortlessly, owning your tasks through to completion. Closing loops is something you are passionate about and never leave a wake of unfinished business in your job.

You are OK being on a smaller team, in a cross functional role that is equal parts support, admin, and ops.

You have a sharp eye for detail and a quick mind that sees ways to uniquely solve problems all the while improving systems for the betterment of the team and client.

You are an ambivert who loves to ask “who and when?”

You are a quick learner who is great at taking direction and execution, but also takes the ball and runs with it to create even better solutions.

You thrive when you are working with a few moving plates to get from start to completion.

You believe in the pursuit of excellence. Not just getting something done, but rising to the occasion and bringing your best to each interaction you have with the team and client.

You are looking for a place to call home, not just your next paycheck.

Lastly, you need to be comfortable with having a background check due to the nature of this role

What you'll be doing:

Operations

• Run financial and event reports
• Support team with fulfilling orders
• Manage logistics for physical inventory, including picking up in-person orders
• Document issues so the appropriate team can address them
• Available for support for whole team when necessary

Customer Service

• Inbound call triage
• Email inbox monitoring
• Monitor and address incoming sales
• Communicate with marketplaces to discuss order issues

Why you should be interested in this role:

This role is a critical part of the team. You are the conductor both in front of the scenes and behind the scenes, ensuring that things are moving efficiently, getting done, improving, and supporting the team to make sure that our fans get what they ordered.

This role will keep you on your toes. You will never be bored, we can assure you! You will learn something new every day and get to work with a tight knit team!

It will be fun, fast paced, and challenging with lots of room for growth and responsibility as your tenure grows.

Why this job is important:

This is a cross-functional role and you’ll be an integral part of the operations of the business and support to the fulfillment team.

This role is crucial to the company because it collaborates across the company and ensures that results are being generated and tasks fully completed.

Without you and your support, there could be lengthy delays in fulfillment and a backlog of issues in the business will start to pile up.

Bottom Line:

If you are loyal, self inspired, project oriented, organized, value quality work, and play to win, you could be who we have been searching for!

Compensation:

This role is hourly ranging from $20-$22 depending on your experience level with room for growth as your tenure increases.

Directions to apply:

If you would like to be considered for the position, please submit your resume and cover letter telling us what excites you most about this role and working with Lotus. Any applications that do not follow the above directions, will not be considered.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekend availability

Language:

• English (Required)

Work Location: In person

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