Job Summary

JAVI A/V LLC is a nationwide commercial audio video integrator seeking an Office Admin/Technical Service support individual with social media experience. This is a full-time position that requires the individual to work at the corporate JAVI office located in the Shanavo Park area of San Antonio and office hours will be from 8 am to 5 pm Monday through Friday. This individual must be able to multi-task, work well with all departments, and be a great written and verbal communicator. This individual must also be someone that the departments, management and clients can rely on. This individual must be able to work quickly but be detailed, organized and thorough.

Essential Responsibilities and Duties

• Responsible to answer incoming phone calls, disseminate messages or transfer calls accordingly. Responsible for also greeting any visitors to the office.
• Responsible for collecting packages that are delivered to the front door and for delivering those to appointed Executive management or colleagues within their departments.
• Responsible for reviewing and verifying all sub-contractor paperwork and their compliance and responsible for communicating with said contractors when documentation is no longer valid and ensuring all paperwork is received and filed accordingly in the cloud-based software used by JAVI. Ensures that colleagues and subcontractors are complying with uploading all files for technicians that are required and will make sure, by reviewing, that all files are completed correctly. Responsible for clean-up of box.com files and checking all files have the correct paperwork per file. All filing is Cloud-based so person must be proficient working with all cloud-based software.
• Will be responsible to research new subcontractor technicians and support, where needed, in the interview process. Document and provide overview of their qualifications and also responsible to make sure they meet requirements.
• Will have oversight for technician data entry so unqualified technicians are not contacted again.. All technician data must be entered into salesforce so must be proficient in this CRM tool or a similar system.
• Conduct customer follow-up service calls to confirm service provided by JAVI is completed to the satisfaction of the customer. Notate this feedback in customer history within salesforce.
• Responsible to schedule maintenance repairs for office building and work with any partners that work within upkeep of the building. Update the vendor list, as needed, and ensure it is current.
• Support senior management where required/requested reference projects.
• Strong phone skills and excellent writing skills are required.
• Support technical service with client, vendor and technician follow-up calls. Support in entering notes on service calls in Salesforce. Ability to learn commercial Audio video equipment and its purpose.
• Must be able to learn basic troubleshooting to support technical service when needed.
• Strong experience in Social-Media and Canva use. A plus to have marketing experience since the role with support sales and development of new clients. Responsible for updating and expanding business presence. Must have experience uploading into LinkedIn and update the site on a weekly basis. Must also be proficient with Salesforce Maps for service technical support use.
• Ability to contact vendors and obtain tracking information and disseminate that tracking information to technicians, internal project managers and the internal service team.
• Support in reviewing, editing and polishing JAVI documentation that is created and ensure it is standardized with branding and logos. This is inclusive of SOP's. Must be able to generate company PowerPoint presentations.
• Ensure office is presentable, if we are to have guests at the office or are providing tours to possible clients.
• Support various departments as requested.
• Provide support and resolution for office equipment, phone systems (Ring Central) and other systems within the company.
• Support in researching and entering email addresses for leads and constantly review to ensure the leads are categorized correctly and also located in the correct location and that all information is captured.
• Create account folders within box.com sharing system as tasked by management.
• Facilitate, Lead, and keep meeting minutes for weekly department meetings to be shared and communicated to the team and management and ensure follow-up of tasks from teams are met and create timelines for deliverables.
• Ability to use Adobe and generate marketing materials, if requested.
• Strong written skills are a must since development of Standard Operating Procedures is part of the scope of work.

Qualifications

• Minimum associates degree-Requirement
• Reliable and punctual individual.
• Understanding of business processes is key in order to succeed in this role.
• Basic accounting understanding.
• Ability to work proficiently in Excel, word, PowerPoint, salesforce, Conga, Canva, and BOX, and Xero. Proficient with computers and software.
• Excellent written and communication skills required and an ability to lead meetings and establish agendas. Must capture notes from meetings and disseminate outcomes.
• Attention to detail is required and strong organizational skills are a must and also an ability to multi-task and have excellent time management skills.
• Ability to adapt to change, work efficiently and ability to prioritize and meet deadlines on a daily basis.
• Must have ability to work in a team and be a team player and willing to support colleagues in their roles, if need must be able to support each department, when short staffed.
• Ability to receive constructive feedback and work in and deal with direct communication.
• Minimum 5-years of experience working in an office business environment.
• Must be able to think outside the box and come up with solutions and communicate those ideas to management, before implementing them, if required, and look at new ways to resolve issues that arise. Looking for someone with initiative and ability to think ahead.
• Must have knowledge and experience working in a small business setting.
• Must provide references that are previous management that individual reported to.
• Background check will be performed on any person offered a position at our company.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
You will be sitting in a very separated area. There are only 5 other people in the entire office area of 2000 square feet but you will have your own private office. Sanitizing products are provided as well as air disinfectants.

Ability to commute/relocate:

• San Antonio, TX 78249: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Required)

Experience:

• administrative: 3 years (Preferred)
• Microsoft Office: 5 years (Preferred)
• Administrative experience: 5 years (Preferred)

Work Location: In person

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