Open Position:
Office Assistant/Receptionist (Novi)

About DBTIMI
The DBT Institute of Michigan is an out-patient mental health clinical striving to teach its clients how to build a life worth living through effective use of evidence-based therapy, Dialectical Behavior Therapy (DBT). In 2016 co-owners Josh Smith and Diana Osborn opened the Institute with offices currently in Mason and Novi. Our core principles:

1. Communication: How we communicate with others has a profound effect on our relationships. Not communicating is not an option.

2. Integrity. Without it we cannot be a team.

3. Collaborate. Do great things together.

4. Protect the Institute culture, but embrace change. Evolve and innovate.

5. Be humble and stay hungry. Nobody’s going to give us anything. We have to earn it every day.

Position Description
The Office Assistant/Receptionist is a vital piece to the work we do and clients we serve. The employee will be at the reception desk to serve as the first line of representing the clinic and will report to the Chief Operations Officer.

Essential Duties and Requirements
Answer all incoming calls and greet clients/guests with a positive and upbeat attitude.
Check messages daily, return calls within 24 hours, forward messages on as needed.
Complete intake sheet thoroughly, update the Google doc and communicate with potential/current clients as needed.
Check clients in upon arrival and out upon departure.
Collect required paperwork, questionnaires and payments from clients.
Some evening hours may be required.

Ability to work in a fast paced, growing clinic as a team player supporting therapists in Novi and an excellent partner to staff at the headquarters in Mason. Professional and organizational abilities must be impeccable. Proficient with technology such as a computer and scanner. Ability to communicate accurately and effectively in writing and verbally.

Education/Experience and Other Requirements

• High school degree or higher
• Pass a background check
• Worked in a customer-service roll previously

Benefits of Joining the DBTIMI Family

• Competitive hourly pay, full-time
• Generous sick and vacation time
• Employer matching IRA (up to 3%)
• DBTIMI sponsored health insurance, we will pay 30% of premium
• Our clinic highly values teamwork and work life balance

Interested candidates can submit their cover letter and resume.
Position will remain open until filled.

The DBT Institute of Michigan is an Equal Opportunity Employer and will not discriminate based on gender identity, religion, sexual orientation, race, color, age, pregnancy, national origin disability or genetic information.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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