Located on Hillsborough Street, across adjacent to the iconic Memorial Bell Tower at North Carolina State University, the Aloft Raleigh hotel’s vibe is consistent with the youthfulness and vibrancy Raleigh is known for. From its sassy rooms with modern flair to its social WXYZ bar and remix lounge, a stay at Aloft Raleigh cannot be matched. The 135-room hotel is minutes from Downtown Raleigh, Raleigh-Durham International Airport, and District Village.

Office Manager Responsibilities/Tasks

• Money Management (bank deposits, cash drawers, cash drops, etc.)
• Daily reconciling of Lightspeed and Micros systems
• Daily Tracking Logs (Tips, Tax Exempt Guest, Chargebacks, etc.)
• Daily Audit Report Review
• Payroll (daily, weekly, monthly – reviewing for accuracy adding service charges & tips in all departments)
• Uniform Management/Inventory
• Bonvoy Marriot Monthly Invoice & Reimbursement Spreadsheet
• Lost & Found
• Accounts Payable & Invoice Management (M3 Invoices, batches)
• Tax Reconciliation
• Chargebacks (Elavon & AMEX)
• Direct Bill and House Accounts management
• OTA reconciliations and commissions
• Maintain Office Supplies (front desk & back office)
• Assist leadership team/all departments with miscellaneous need to help their department and hotel run efficiently.
• Assist Area Director of Operations with miscellaneous needs
• Learning Coordinator for both Marriott, TBC and Aloft trainings (including fire & life safety)
• Maintain Chill Room/Holiday Information/Talent Birthdays
• Assist with Recruiting & Retention
• Assist with the planning of Talent Events (including monthly roundtable, quarterly new member breakfast, holiday party, etc.)
• Track talent bonuses (GSS, Housekeeping, etc.)
• Talent Onboarding/Orientations
• Employee spotlights: special occasions, birthdays and anniversaries

Responsibilities of the Office Manager include the items list above but are not inclusive of this list as things may be asked from time to time that are outside of this task list. This role reports to the General Manager.

Job Type: Full-time

ABOUT TBC HOTELS

As a part of The Bernstein Companies, TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community. In accordance with this, TBC Hotels was honored to receive consecutive Washington Post Top Workplace Awards in 2018, 2019 and 2020.

The Bernstein Companies is one of the oldest commercial real estate firms in Washington, D.C., and purchased its first hotel in 1982, thus entering the hospitality industry. Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States.

Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about their actions are critical to who TBC Hotels is and how we operate.

Relationships, Integrity, Legacy, Entrepreneurial Spirit, Hospitality