On-site Part-Time Virtual Specialist Job at CoVantage Credit Union
Are you looking for a part-time position where you can utilize your customer service skills while helping others in your community? CoVantage Credit Union is seeking a part-time on-site Virtual Specialist for their Antigo or Wausau office! This individual will join a team dedicated to providing members with exceptional service and outstanding value over the phone and through CoVantage's online channels.
This position will work approximately 16 hours per week, with a flexible schedule, (shifts are a minimum of 4 hours in length) and 2-3 Saturday shifts per month will be required. Starting wage for this role is $17.00 - $17.25 per hour, increasing based on experience and qualifications (this includes $1.25 per hour pay differential).
Job Duties
- Answer incoming telephone calls in a timely, professional, and courteous manner handling each member's request in its entirety, or if needed, directing the member to the appropriate person for assistance
- Provide existing and potential members with professional, high quality member service specializing in deposit services, consumer loans, and virtual services such as CoVantage Online and Remote Deposit Capture
- Promote services to strengthen each member's relationship with the credit union and seek ways to provide greater financial value
- Accurately and consistently comply with credit union standards, policies, and applicable state and federal regulations
Qualified candidates
- Have obtained a high school diploma or equivalent
- Bilingual fluency preferred, but not required
- Have experience working in a service or sales related capacity
- Have strong written and verbal communication skills and the ability to work with a wide variety of people on a daily basis
- Have the ability to be organized, efficient and accurate in a fast-paced work environment
- Are proficient with Microsoft Office and Windows software programs
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