Requisition No: 799146

Agency: Environmental Protection

Working Title: OPERATIONS ANALYST II - 37010220

Position Number: 37010220

Salary: $3,357.85 Mo. / $40,294.20 Yr.

Posting Closing Date: 04/16/2023

OPERATIONS ANALYST II

State of Florida

Department of Environmental Protection

*Multiple Vacancies*

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to create strong community partnerships, safeguard Florida’s natural resources and enhance its ecosystem.

The Work You Will Do:

This is a responsible, varied and complex administrative position that reports directly to the Business Planning Administrator. This position provides administrative support for the various programs within the Submerged Lands and Environmental Resources Program (SLERP) Program in the District. The incumbent will be involved in various assignments including administrative review of permit applications, program analysis, computer tracking, compliance assistance activities, maintenance of files and other administrative duties. The incumbent is expected to implement the principles of total quality management (i.e. continuous improvement) and the implementation of LEAN methodology to reduce waste and provide services that add value for all customers.

How You Will Grow:

DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

Where You Will Work:

South District - The South District Office is located in Fort Myers. Fort Myers is popular for its great beaches that line the Gulf Coast, shopping and fishing. Attractions include the historic Henry Ford and Thomas Edison estates, downtown Fort Myers, with its many restaurants and nightlife, as well as nearby Naples and the islands of Captiva and Sanibel. It is a sports enthusiast haven as the Spring Training home of the Boston Red Sox and Minnesota Twins. The South District covers 8 counties (Lee, Collier, Charlotte, DeSoto, Sarasota, Hendry, Glades and Highlands).

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

To learn more about different DEP career opportunities, visit https://floridadep.gov/adm/hr/content/career-opportunities-0

Pay:

$3,357.85 Mo. / $40,294.20 Yr.

Your Specific Responsibilities:

Work Product

Ensures all processed work products (i.e. permit of applications, including the 404, incoming and outgoing e-correspondence, compliance inspection reports, sampling and other reports, database and tracker updates, records and e-files, mail) are accurate, completed timely and processed in accordance with established standard operating procedures, requirements and policies. Primary duties typically includes performing the following administrative activities: processing and routing of permit applications and other regulatory documents in order to achieve time-to-process metrics, providing exceptional customer service (i.e. greeting customers, answering and routing incoming calls, processing e-files, scanning and uploading e-files), corresponding and interacting with staff, the public and the regulated community, operating office equipment, picking up mail and working closely with others in a team setting, supporting district operations and participating in work flow improvement initiatives.

Team Work

Demonstrate support of Department leadership through actions and words when representing the Department. Provide, receive, and act upon both internal and external feedback in a positive manner and respectfully offer constructive counsel to peers, subordinates, and managers. Complete work assignments enthusiastically, with diligence and care. Maintain active and productive participation in meetings and discussions. Identify solutions to problems and provide them along with any innovations to management without creating conflict. Amplify and contribute to the Department strategic goals and values. Arrive to work on-time, appropriately groomed and attired for the workplace, keep a set work schedule and maintain focus on assigned tasks regardless of outside issues. Positively embrace change, productively and proactively communicate concerns to management, and take personal responsibility for promoting and ensuring organizational success. The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions. The employee must interact courteously with others. The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.

Customer Service

Identify and meet the needs of customers in order to provide excellent customer service. Communicates proactively in a clear consistent manner. The incumbent is expected to be helpful, cooperative, polite, respectful, and concerned at all times in their interactions with both internal and external customers when representing the Department.

Outreach, Efficiencies, and Cost Savings

Support, participate, and assist in external outreach events (compliance assistance workshops) assists facility to reduce regulatory burden and enhance relationships with the Department’s stakeholders or general public. Identify potential areas to improve procedures and offer solutions to improve workplace efficiencies.

Training and Safety

Participate and assist with internal training events/activities to gain the essential skills needed to perform job duties. Consistently follow safety protocols and notify management of any potential safety hazards. This includes participating in safety events, job shadowing, on the job training, and team building initiatives as directed by management. Self-advocate for training and partner with appropriate district staff to learn about multiple DEP program areas.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

(1) Proficient in the knowledge of office procedures and practices.

(2) Proficient in the ability to use of personal computers including typing and word processing programs.

(3) Proficient in the ability to organize files and other records.

(4) Proficient in the ability to compile and analyze data for administrative decisions.

(5) Proficient in the ability to organize and records in management systems.

(6) Proficient in the ability to use of correct spelling, punctuation and grammar.

(7) Proficient in the ability to type letters, memoranda and other documents in correct business format.

(8) Proficient in the ability to operate general office equipment.

(9) Proficient in the ability to communicate with the public in a courteous, effective and tactful manner.

(10) Proficient in the ability to plan, organize, coordinate and ensure proper completion of work assignments.

(11) Proficient in the ability to communicate effectively verbally and in writing.

(12) Proficient in the ability to physically perform filing.

(13) Proficient in the ability to establish and maintain effective working relationships with others.

(14) Proficient in the ability to perform basic arithmetical calculations.

(16) Proficient in the ability to solve problems and making decisions.

(17) Proficient in the ability to work independently.

(18) Ability to maintain a valid Florida Driver’s license.

(19) Skill in the use of Microsoft Word, Excel and GIS software programs.

Preferred Knowledge, Skills and Abilities:

Minimum Qualifications:

• Minimum Educational Requirement: Associates degree or higher from an accredited college or university

• Florida driver’s license
• Successfully complete a Level 2 State and National criminal history background check
• Travel

Working hours: (A) Daily from Monday to Friday - 8:00 a.m. to 5:00 p.m. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) FLEX SCHEDULE

To learn more about the DEP South District office, please access the following link: https://floridadep.gov/south

Contact Information:

Amanda Ades

South District DEP

2295 Victoria Avenue, Suite 364

Fort Myers, FL 33902

(239) 344-5652

BACKGROUND SCREENING REQUIREMENT: Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_Recruitment@dep.state.fl.us

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.