Who we are

Why Rensselaer? Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, and one of the world’s fastest supercomputers.

Are you ready to change the world? Apply now! Visit: https://careers.rpi.edu/en-us/job/493671/operations-assistant-mail-services-stockroom-central-receiving

Job Summary

Under direct supervision, the Operations Assistant performs all functions of the position including operation of all equipment, computers and computer programs, and responds to customer inquiries/questions. The Operations Assistant functions as a member of a team that is fully cross-trained to provide flexibility in task assignment.

Minimum Qualifications

• High School/Equivalent
• Must possess a valid US driver’s license
• Related experience and must have the minimum knowledge, skills and abilities listed below:

Minimum Knowledge, Skills, and Abilities

• Ability to follow instructions and operate job specific equipment/software
• Ability to read, write, and apply knowledge and perform simple use of arithmetic
• Excellent customer service skills
• Basic computer skills including Microsoft Office
• Ability to exercise judgment and make decisions
• Ability to work in a fast-paced environment under tight deadlines
• Ability to function as part of a team
• Ability to foster an inclusive environment and work with a diverse community
• Ability to develop a knowledge of domestic and foreign postal regulations

Job Duties

Receive, validate and log incoming mail and packages into the Package Tracking System from various suppliers including USPS, UPS, FedEx, DHL, etc. and record label information (i.e. fragile, heavy, damaged, and perishable). Verify the correct campus address and/or names on packages. Notify recipients via Package Tracking System email of package arrival.

In accordance with industry guidelines, Sort USPS mail by mailstop and organize packages received by building and department. Clearly label and sort in preparation for campus delivery.

Inspect vehicle(s) daily using checklist to ensure vehicles are in a safe and operable condition. Check fuel supply, brakes, signal lights; report evidence of faulty equipment or operation to supervisor immediately. Submit vehicle maintenance sheets to supervisor on a daily basis.

Pick up and deliver packages daily to various Rensselaer locations on and off campus, keeping to scheduled delivery and pick up times and in compliance with campus travel restrictions. Deliver packages to the assigned location only. Pick up supplies from assigned location only. Obtain signatures on handheld device for accountability and update handheld device to Package Tracking System in real time throughout the day.

Pick up inter-office and outgoing mail from campus locations and sort per protocol. Operate mail equipment to process outgoing mail (bulk, flats, letters, and packages). Process international mail using appropriate software programs and correct customs forms. Enter charges into accounting program using the correct FOAPAL information when necessary. Sort inter-campus and outgoing mail according to classification: stamped, bulk, metered, international, domestic, and campus.

Deliver outgoing accountable mail and packages (mail and packages with tracking numbers) to U.S. Post Office. Request postage reimbursement and pick up supplies when necessary. Deliver first class mail to loading dock area of post office and/or bulk mailing with appropriate form.

Process all packages with insufficient addresses at the completion of each business day, making every attempt to locate a person with improper address before packages is processed as “return to sender”. Properly dispose of materials and sort for recycling. Obtain supervisory approval prior to final processing.

Respond to customer inquiries verbally and in writing; provide assistance and information on the delivery status and/or location of packages.

Promote safe and secure working conditions. This involves promoting the proper utilization and maintenance of equipment and materials, and notifying supervisor immediately of any unsafe working conditions.

Perform other duties as assigned.

Shift

Business Hours: Monday - Friday

Travel

No travel

Driving

Driving a Rensselaer vehicle for non-passenger use

COVID-19 Pandemic Protocols

Rensselaer requires all faculty and staff to be vaccinated (and boosted when eligible) against COVID-19. Requests for exemptions for medical or religious reasons will be evaluated on a case by case basis.

We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities.

Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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