Operations Associate Job at Ignite! Reading, Inc.
About Ignite! Reading
Our Mission: Ignite! Reading is a mission-driven public benefit corporation focused upon ensuring all kids learn to read by the end of first grade.
Our Mission: Ignite! Reading is a mission-driven public benefit corporation focused upon ensuring all kids learn to read by the end of first grade.
Literacy is a social justice issue. 65% of fourth grade students in our country weren’t reading on grade level prior to the pandemic; even more devastating is the fact that 82% of low-income students aren’t reading on grade level. Reading is the operating system of a school; if kids can’t read, they can’t learn. Ignite is changing this, envisioning a world in which all kids leave first grade on-level, independent readers.
Ignite! Reading teaches kids to read by providing 15 minutes of daily, virtual, 1:1 reading instruction with a highly trained tutor. Our program gets results fast, accelerating reading progress and closing critical gaps in order to ensure that all kids have the chance to be successful in literacy, school, and life.
Ignite’s first school program launched last fall and one year later we have grown our number of schools and students 18x. Our program is scaling quickly and we’re seeking a diverse team of talented, mission-driven individuals. We believe we can do well for our team members and stakeholders while we solve one of the nation’s biggest challenges. We believe we will be more successful with a diverse team and are seeking candidates who are passionate about solving our country’s literacy crisis.
Your Role
The Operations Associate is responsible for supporting the day-to-day operational components of running the Ignite! Reading program so that the company is set up for success and the program is a smooth experience for all stakeholders.
- Execute upon processes that support daily Ignite! Reading programming
- Support customer account setup, including scheduling meetings, creating project plans, collecting key documentation, and capturing unique school needs
- Support team and school communications (i.e., drafting emails around issues pertaining to attendance, behavior, technology, etc.)
- Support with GoSchoolBox (GSB) platform rostering, data collection, configuration, and QA
- Support the creation of operations documentation and training resources, supplementing Ignite’s internal knowledgebase and educating customers with implementation best practices.
- Assist with ongoing customer technical support, including GSB and headphone issue identification and resolution
- Support data systems and ongoing tracking/reporting
- Lead fulfillment efforts for headphones, workbooks and other resources as needed for schools and the Ignite team
- Assist with ad hoc projects related to the successful deployment and support of customers, as led by the Director of Operations
- Ignite! Reading Team Culture
- Model and reinforce the values and culture of Ignite! Reading in all internal and external interactions; build trusting relationships with strategic partners
- Be flexible and ready to wear many hats, as Ignite! Reading is a new initiative and requires a startup mentality
Competencies
- 1-3 years of Operations experience
- Exceptional attention to detail and ability to manage multiple strategic projects
- Strong emotional intelligence and ability to facilitate work with stakeholders, including building relationships in service of the mission of Open Up Resources’, Ignite! Reading and Ignite! Reading’s strategic priorities
- Extraordinary communication skills; written, verbal, and interpersonal
- Strong analytics and systems building experience
- Ability to be self-managing and flexible while working in a remote environment
- Experience working for schools, tutoring companies or an edtech orgs a plus
Additional Details
- At Ignite! Reading, we believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status.
- We are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion.
- We are a virtual organization with headquarters in the California Bay Area.
- We offer competitive compensation, equity, and generous benefits packages.
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