Operations Coordinator Job at Norfolk Southern Corp
Primary Purpose:
The position is based is the Chicago Integrated Railroad Operations Center (CIROC) and is responsible to monitor the overall operating condition of the Chicago gateway, working closely with NS and foreign railroad personnel to facilitate smooth and efficient freight and passenger rail operations through the city. The position oversees interactions among all gateway carriers, working to identify opportunities to improve network fluidity and triaging trigger events for escalation inside and outside NS. The position leads gateway conference calls and reports on key metrics managed in the Railinc ClearPath system for publication across the industry. The position also assists the Director-CTCO with integration of service design changes impacting the Chicago gateway, and serves as an industry representative during VIP visits by Federal, State, and Local elected officials related to the CREATE Public-Private Partnership.
Principal Duties:
The position is based is the Chicago Integrated Railroad Operations Center (CIROC) and is responsible to monitor the overall operating condition of the Chicago gateway, working closely with NS and foreign railroad personnel to facilitate smooth and efficient freight and passenger rail operations through the city. The position oversees interactions among all gateway carriers, working to identify opportunities to improve network fluidity and triaging trigger events for escalation inside and outside NS. The position leads gateway conference calls and reports on key metrics managed in the Railinc ClearPath system for publication across the industry. The position also assists the Director-CTCO with integration of service design changes impacting the Chicago gateway, and serves as an industry representative during VIP visits by Federal, State, and Local elected officials related to the CREATE Public-Private Partnership.
Principal Duties:
- Serve as NS representative in CIROC, monitoring gateway health and coordinating response to episodic events impacting multiple carriers
- Manage the OpCon escalation process, guiding conference calls aimed at protecting gateway fluidity and overall network health
- Forecast possible issues and opportunities based on inbound traffic, trains held, congestion, and resource availability, and take steps to help resolve issues proactively
- Work closely with the NS Chicago Command Center and foreign command centers to facilitate effective interchange operations
- Visit foreign railyards and facilities to review interchange operations and identify solutions to operational challenges
- Manage foreign carrier tariff alerts and escalate issues to avoid penalties
- Track tariff penalties and charges and review/approve tariff payments on behalf of Transportation Dept.
Experience:
Required Years of Experience: 3-5 years
Preferred Years of Experience: 5-7 years
Required Years of Experience: 3-5 years
Preferred Years of Experience: 5-7 years
Typical Predecessor Jobs:
- Chief Dispatcher
- Road Manager
- Terminal Manager
Education:
Preferred Education Level: Bachelor’s Degree or higher
Preferred Technical Skills:
- Knowledge of NS Dispatch system (UTCS)
- Microsoft Office (Outlook, Word, Excel)
- Railinc ClearPath
- Various Spotfire Dashboards and Reports
Other Skills and Abilities:
- Knowledge of NS network and network of foreign carriers in greater Chicago region
- Strong verbal and written communication skills
- Willingness to dig deeply into issues to identify root causes and propose operational solutions
- Ability to engage and communicate with individuals from different railroads and various trades
- Comfort interacting with public officials and high-level corporate officers of NS and foreign carriers
- Ability to work non-standard work week with varying shifts as assigned in a 24/7 operation (including weekends and holidays)
Working Conditions:
Environment: Office (Regular) and Field (Occasional)
Shift Work: Yes
On-Call: Occasional
Weekend Work: Yes
Travel Required: 0-2 Days per month
Environment: Office (Regular) and Field (Occasional)
Shift Work: Yes
On-Call: Occasional
Weekend Work: Yes
Travel Required: 0-2 Days per month
Company Overview
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
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