Operations Manager (OM)

Company Name: BlueLine Property Management, LLC

Position Title: Operations Manager

Family/Department: Property Management

FLSA Classification: Exempt

Position Type: Full-Time

Location: Full-Time/Remote (Missoula, MT preferred) $80,000 to $90,000 Annual DOE

Position Summary

The Operations Manager is responsible for managing properties either owned by or for which BlueLine Property Management Company is contracted to manage to achieve the goals and objectives as set out by the Director of Property Management. This position is responsible for all property specific financial and personnel operating performance by successfully implementing the planning, organizing, enabling, and evaluating functions of the job.

In managing residential real estate for clients and BlueLine companies, the incumbent discusses client terms and conditions for providing management services, and reviews agreements stipulating extent and scope of management responsibilities, services to be performed, and costs of services.

The individual in this position must be effective at accomplishing planned results through others.

Latitude (Reports and Reports to)

Reports To: The Director of Property Management

Positions that Report Directly to this Position: The Regional Managers report to this position and while the Director of Property Management directly supervises these positions, the incumbent must also establish ongoing positive relationships that produce results with other partners like investors, lenders, community partners, state agencies.

This position is responsible for planning and managing property budgets in conjunction with Asset Management.

The OM works as an integral part of the Management Team for BLPMC which works directly with Asset Management and the Services Coordinator to prevent problems, coordinate efforts, facilitate teamwork, and achieve superior results for each of the properties.

The OM must be excellent at communication to ensure operational success and to maintain our reputation with communities and partners.

Essential Job Functions

The OM performs the following duties on a regular basis:

• Reinforces a company culture that supports our stated vision, mission, and values.
• Sets and implements a 3 – 5-year strategic plan for the department and staff, including budgeting with DPM, and review annual performance of the plan with the DPM.
• Understands the property management obligations outlined in a partnership agreement and be able to work with the DPM and Asset Management to fulfil those obligations.
• Understands and reviews performance of the management portfolio with the DPM, Asset Management and the Services Coordinator and sets improvement strategies if a property is not performing as expected.
• Negotiates contracts on behalf of the company.
• Reviews legal and regulatory issues with the DPM including the Low-Income Housing Tax Credit Program, the Multifamily Tax-Exempt Bond Authority Program, other multifamily funding programs, evictions and other tenant issues.
• Creates relationships in conjunction with the DPM with government officials, developers, for profit and non-profit organizations, syndicators, lenders, and others in the affordable housing industry.
• Assist and train the Regional Managers in their positions.
• Works with senior staff and the Human Resource Department to make sure that employee hiring, training, and performance is consistent with goals established for the company. Can provide leadership and guidance to senior staff to help them develop employee skills, encourage growth, address workplace issues, and address personnel issues.

Implements department policies, procedures, and documentation with upper-level managers.

• Travels to sites on at least a quarterly basis, and on a surprise basis if needed, to evaluate and audit property performance against established standards.

Work with Accounting and Asset Management to generate monthly reports to investors, owners, state agencies and other partners.

• Work with Human Resources and Information Technology departments.
• Develops and maintains best practices in the industry for the company.
• Stays current in industry trends and regulatory compliance.
• Approves expense reports of upper management.

Other Functions/Responsibilities

The OM may occasionally perform these duties:
Conduct presentations for business groups as requested by the CFO
Other assigned duties and special projects

Position Qualifications

• A bachelor’s degree in social science, planning, business, public administration, economics, or other related field from an accredited institution is preferred or equivalent experience.
• 7 years of experience in property management, development, finance, or compliance of affordable multifamily development and/or related areas.
• Four years of increasingly responsible management and leadership experience.
• Considerable working knowledge of affordable housing production programs is preferred.
• Experience with and knowledge of the Low-Income Housing Tax Credit program is required.
• Holds a nationally recognized Compliance Certification for LIHTC is preferred.

Required Qualifications:

The successful incumbent will:

• Demonstrate the ability to effectively manage staff; ability to plan, schedule, and evaluate the work of others; delegates work assignments effectively; sets expectations of accountability
• Demonstrates the ability to provide effective vision, inspiration, and leadership; contributes to decision-making affecting organizational strategy
• Communicate effectively and regularly with staff, including staff in planning, decision-making, and process improvement; is approachable and makes him or herself available to staff.
• Have strong interpersonal skills; demonstrate the ability to build and maintain positive relationships with the Management Team and staff; other local state and federal government entities; and the affordable housing industry
• Exercise good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information
• Demonstrate ability to think creatively and work independently
• Have strong organizational skills; prioritizes, and plan work activities effectively; use time efficiently
• Have a high level of detail and accuracy
• Be computer literate; proficient in Microsoft Word, Excel, PowerPoint, Outlook, TEAMS, BambooHR, Yardi, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration. Experience pertaining to federal tax law, real estate, housing, and mortgage lending is a plus.

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Working Conditions and Environment*

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

• Current, valid driver's license from domicile state and the ability to drive.
• Occasional day travel and some overnight travel, both in and out of state (25%).
• While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle or feel; and talk and hear.
• The employee is occasionally required to walk; reach with hands and arms, and stoop, kneel, or crouch.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driving record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations

Equipment Used

Personal computer, laser printer, calculator, presentation equipment like projectors, fax machines, phone systems, security systems, cameras.

Disclaimer

This Position Description and the responsibilities, goals and job functions listed are intended to describe the essential functions of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements as other duties may be assigned according to the business needs of the company.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• Flexible schedule
• Health insurance

Experience level:

• 6 years

Schedule:

• 8 hour shift

Work Location: In person

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