Job Summary:

Under minimal direction, the Operations Manager oversees the entire local Service Operation. The Operations Manager role is a hybrid role with much of the focus on the office.

Other duties may include daily inspection and inventorying of Division Service Trucks, Oversea warehouse and equipment staging, and ordering stock parts. The Operations Manager is also responsible for growing the service department while following the company’s policies and procedures.

Primary Responsibilities (include but are not limited to):

• Managing day-to-day operations of the service department.
• Plan management and implement schedules to meet daily customer commitments and ensure that the plan is executed correctly
• Review workload and manpower to meet customer commitments in a cost-effective manner
• Ensure that projects are completed timely, below budget, and to the customer’s satisfaction
• Oversight and management of subcontractors, including job site reviews, workmanship, punch list competition, and purchase orders
• Daily inspection and inventorying of Division Service Trucks
• Leading the service department’s growth
• Reinforce the company’s policies and procedures
• Ability to remain flexible and adjust promptly and effectively during change.
• Ensure compliance with company policies and procedures
• Drive ADVANCE Technician Training Program at the Division
• Drive change in culture towards one of continuous improvement and employee engagement
• Performs other duties as assigned

Knowledge, Skills & Abilities:

• Work requires reasonable judgment in applying and interpreting policy, procedures, or precedents
• to problems of well-defined nature.
• Work requires personal contact with others outside the department to affect the final
• determination of problems of recurring but non-routine nature.
• Demonstrated practical interpersonal skills to interact with all employees within the
• organization.
• Demonstrated planning and problem-solving/investigative skills as required to research inquiries
• related to job responsibilities.

Working Conditions:

Wok incorporates a mixture of office and some fieldwork. Therefore, this position is classified as essential and those employed are expected to report to work in all conditions unless otherwise directed.

Certifications and Qualifications Required:

High School graduation or equivalent is required; Bachelor’s degree is preferred. Prior experience in the dock and door industry is preferred. You will be required to attain your forklift and scissor lift certifications within 30 days and complete and earn your OSHA 30 certification training within 60 days of your effective date. Previous experience in manufacturing, distribution, and service industries is helpful.

Established computer skills and familiarity with Microsoft Windows and Microsoft Office (Excel, Word, and Teams) preferred.

• Customer Service Oriented
• Demonstrated leadership experience and capabilities
• Be accessible to customers and co-workers
• Be accountable to yourself and the company for your performance
• Be positive and enthusiastic
• Be a team player, hustle, and have a great attitude
• Practical oral and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail

DuraServ is committed to a working environment that provides equal opportunity to all organization members. By federal and state law, DuraServ prohibits unlawful discrimination, including harassment, based on race, color; religion; national origin; sex; sexual harassment, age, disability, genetic information, citizenship status, and protected veteran status. In addition, the DuraServ policy prohibits discrimination based on sexual orientation, gender identity, or gender expression.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

DuraServ is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.