JOB DESCRIPTION

• Provides software guidance, support, and education to regional teams and leaders to effectively manage effective utilization of tools.

• Oversees operational tasks and initiatives as it relates to office and software standardization.

• Tracks and guides portfolio on completion of all auditing and inspection exercises, maintaining regional compliance with local and statewide regulations.

• Partners with all departments and support services peers to drive operational excellence at the regional level.

• Monitors key performance indicators, including business intelligence health meters, reputation, customer satisfaction, to drive performance standards within assigned portfolio.

• Assumes primary ownership of providing operational guidance to onsite teams with internal and client-specific standard operating procedures.

• Assists in the due diligence and take-over process by completing file audits and unit inspections as well as conducting interviews and onboarding processes.

• Acts as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations.

• Works with on-site teams to provide vendor and marketing outreach to generate Community awareness and qualified traffic.

• Establishes relationships with preferred employers within the market.

• Assists with establishing and implementing social media accounts, email templates, craigslist/free online advertising templates, websites and search optimization, and other on-line tools.

• Conducts Focus Groups to identify housing needs and communicate potential new housing trends.

• Monitors on-line rating and reputation management sites and assists on-site teams with response recommendations.

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Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.

Greystar will consider for employment qualified applicants with arrest and conviction records.