Partner Success Representative - Work from Home Job at Genesis Financial Solutions, Inc.
Overview:
Genesis is the national leader in non-prime credit card. We serve millions of customers, and we're fair and transparent in all interactions.
As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation and strive to make an impact.
Join the nation’s leader in second-look financing as a Partner Success Representative!
***Remote opportunity available, must be in or near the Akron, OH area***
Our Partner Success team provides a top-tier customer experience. We are responsible for supporting our retail partners and customers with their existing accounts and credit applications. We provide in-depth training that lasts up to 3 months before transitioning you to working with fellow peers on supporting our retail partners.
Schedule:
Check out our Spotify account to hear what it's like to work at Genesis: https://open.spotify.com/episode/0QmpC31c3hlhhrTKRxUkGF Responsibilities:
What’s In It For You:
We hire people, not positions. That's because at Genesis, we put people first, and that includes our customers, partners, and employees.
Genesis is the national leader in non-prime credit card. We serve millions of customers, and we're fair and transparent in all interactions.
As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation and strive to make an impact.
Join the nation’s leader in second-look financing as a Partner Success Representative!
***Remote opportunity available, must be in or near the Akron, OH area***
***Onsite Training***
Our Partner Success team provides a top-tier customer experience. We are responsible for supporting our retail partners and customers with their existing accounts and credit applications. We provide in-depth training that lasts up to 3 months before transitioning you to working with fellow peers on supporting our retail partners.
Schedule:
12:30pm-10pm EST Sunday-Saturday with 2 consecutive days off between Monday-Friday.
Must be able to work weekends.
Check out our Spotify account to hear what it's like to work at Genesis: https://open.spotify.com/episode/0QmpC31c3hlhhrTKRxUkGF
As our
Partner Success Representative,
you will:
- Hold a high bar for support when owning customer interactions
- Assist with partner applications and Mastercard applications (pending or processing)
- Effectively solve customer inquiries via phone
- Perform administrative tasks and other associated duties strictly conforming to FDCPA/SDCPA rules and guidelines and procedures. (It’s okay if you don’t know what this is, we will train you on any regulations.)
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products
- Collaborate with members of other teams to root out answers and be a resource to teammates
- Meet department goals and standards.
- Other duties as assigned.
These duties must be performed with or without reasonable accommodation.
Qualifications:
Requirements
- High School diploma or GED.
- Have appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location. While the position is primarily remote, you may be asked to come onsite for additional training or other business needs.
- Have access to a wired internet.
- Be prepared to work full-time hours on a rotating schedule (including weekends and holidays).
- Thrive in a fast-paced, high-volume environment.
- Be proficient with technology and using multiple systems.
- Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.
- Are committed to continuous growth and learning.
- Ensure privacy and security practices are followed at all times.
Genesis understands experience comes in many forms, many skills are transferable, if your experience is this close to what we’re looking for, consider applying. We know that diversity of thought has made us the entrepreneurial and innovative company that we are today.
This position is remote, however there may be times such as for training purposes or IT related support that we ask employees to come onsite.
What’s In It For You:
- Health insurance including individual and family Medical, Dental and Vision insurance
- Relax and recharge with Paid Time Off (PTO) Program; plus 6 paid holidays and 3 paid floating holidays
- Financial health with 401k plus employer match up to 4%
- Take care of your well-being through Wellness perks
- We invest in your future through Tuition Reimbursement and ongoing Learning & Development
- Save on taxes with Flexible Spending Accounts
- Peace of mind with Life and AD&D Insurance
- Protect yourself with company paid Long-Term Disability
Genesis Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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