Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. News & World Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area, assign tasks, monitor performance of and assist in the training of Patient Service Representatives, screen candidates, recommend hires, conduct performance appraisals, recommend corrective counseling, make adjustments to caregivers’ schedules, resolve operational problems and develop, implement and oversee programs to improve appointment utilization.

The ideal future caregiver is someone who:

• Provides patient-centered customer service.
• Can multitask while paying attention to details and staying organized.
• Has excellent relationship-building, interpersonal, and communication skills.
• Is creative and thinks outside of the box.
• Is a problem solver.

This role will allow you to explore Cleveland Clinic while creating the foundation in healthcare that you’ve been looking for. This team offers promotional opportunities, professional development working on various projects, and the opportunity to try working remotely over a period of time.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Organizes and coordinates the activities and flow of work for the patient access area.
• Assigns tasks, monitors performance of and assists in training patient service representative.
• Screens candidates, recommends hires, conducts performance appraisals and recommends corrective counseling.
• Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program.
• Coordinates activities and resolves operational problems.
• Makes adjustment in employees, patients and physicians schedules to respond to operational problems.
• Controls and audits the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produces reports as needed.
• Other duties as assigned.

Education:

• High School Diploma or GED.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis. OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others.
• Associate Degree may substitute for one year of experience.
• Bachelor's Degree may substitute for the experience requirement.

Physical Requirements:

• Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.