Patient Access Manager Job at Southwest Montana Community Health Center
Southwest Montana Community Health Center Dillon, MT
From $15.06 an hour
Patient Access Specialist (Front Desk)
Full-time, Mon-Fri 8-5 - benefits eligible
This position is located in Dillon, Montana.
FLSA Non-exempt
Wage $15.06/hour + DOE
Candidate review begins 4/10/2023, position open until filled
Southwest Montana Community Health Center Core Values, Mission, and Vision
Integrity and Trust
Is widely trusted; is seen as a direct and truthful individual; can present the unvarnished truth appropriately and helpfully; keeps confidences; admits mistakes; doesn’t misrepresent themselves for personal gain.
Expectation:
Maintains confidentiality of others’ personal information; can be trusted to represent the SWMTCHC outside the organization; meets and complies with all medical, regulatory, and licensing standards; takes ownership of their own actions and is accountable for their own mistakes; follows through on what they say they will do.
Mission and Vision Integration
Adheres to the Mission and Vision of the SWMTCHC during both good and bad times; is dedicated to meeting the expectations and requirements of the SWMTCHC mission and vision; acts in line with the values of the mission.
Mission:
To inspire hope and empower wellness by providing access to comprehensive healthcare
Vision:
A stronger Montana through community and wellness
Expectation:
Articulates and sincerely demonstrates the mission consistently through examples such as: treats all people (patients/staff/other agencies, etc.) equally; exercises non-judgmental behavior; listens to others without making assumptions, uses eye contact and acknowledges others; makes decisions that are focused on the patient/staff.
Demonstrates strong emotional intelligence attributes.
Team Relations:
Understands and supports the team approach; is seen as team player and is cooperative; easily gains the trust and support of peers; encourages collaboration; can be candid with peers; fosters open dialogue; creates a feeling of belonging to the team.
Expectation:
Effectively able to communicate (can give and receive both positive and constructive feedback) with peer group and other staff to get the message across; knows appropriate team members to consult relative to the issue or situation; willingly shares knowledge and information with appropriate team members; actively seeks opportunities to help the team.
Position Summary
Under the general direction of the Patient Access Supervisor, the Patient Access Specialist (PAS) works in various areas of the clinic as part of the clinic team performing clerical duties necessary to prepare patients for a visit. The PAS will check patients in and out, verify patient income, arrange for payment, and make appointments and reappointments when necessary. PAS greets patients, prepares medical charts, gathers third-party payment information, and collects and records payments at the time of service.
The PAS answers and triages incoming phone calls, as well as delivers messages to departments, clinicians, and providers. The Patient Access Specialist is also responsible to verify insurance coverage, and sliding-fee eligibility, and assisting with the system used for providing reminders to patients.
Position Requirements
Education:
- High School diploma or equivalent required; some higher education preferred
Experience:
- Two years prior experience in an office or high-volume customer service setting required
- One-year prior health care office experience is strongly preferred
- Prior experience with Epic preferred
Essential Functions, Roles, and Responsibilities
- Responsible for patient registration using the Electronic Health Record (EHR) system, including verifying demographic, insurance, and financial information, and organizing encounter and patient face sheet information for the provider
- Collects and reviews patient financial information to determine eligibility for sliding fee
- Collects and maintains patient registration and utilization data for the UDS report
- Schedules appointments and interacts directly with patients or automatic callback systems
- Using the EPIC system collects upfront payment for SWMTCHC, including insurance co-pay and time of service payments, and balances receipts daily
- Works within patient reminder/notification systems
- Communicates effectively and professionally to the public, patients, peers, other departments, and providers
- Requests verification and records patient demographic change information using the electronic computer system
- Scans information into the Electronic Medical Record
- Participates in Performance Improvement (PI) and Continuous Quality Improvement (QI) activities
- Attends regular staff meetings and in-services as directed
- Performs work in multiple areas throughout the facility
- Greets and interacts with patients in a courteous and professional manner
- Ensures strict patient confidentiality and provides patients with needed information.
- Observes patients in the waiting room and report any apparent illness or distress to clinical staff
- Prepares medical charts and maintains smooth patient flow throughout the clinic
- Gathers third-party payment information for charges for patient billing
- Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to the patient record
- Files records accurately and appropriately
- Monitors incoming faxes and correspondence when necessary
- Responsible for opening and/or closing the clinic
- Some members of this class may respond to records requests related to patient care, quality review, and audits promptly
- Maintains strict confidentiality of all patient-related information according to HIPAA and SWMTCHC policy
- Maintains a good working relationship within the department and with other departments
- Regular, predictable attendance
- Follows established SWMTCHC policy and procedure
- Other duties as assigned
Knowledge, Skills, and Abilities
- Competent in dealing with diverse populations
- Ability to perform basic mathematical calculations
- Ability to operate personal computer and software including internal EHR, Microsoft Office Suite, etc.
- Ability to operate a variety of office machines such as multi-line telephones, printers, copiers, scanners
- Knowledge of health information management services
- Strong organizational and interpersonal skills
- Ability to exercise good judgment and solve problems in complex situations
- Ability to work independently and as part of a team
- Very strong attention to detail and accuracy
- Ability to maintain a positive attitude under pressure
- Ability to manage multiple and simultaneous responsibilities and to prioritize the scheduling of work
- Working knowledge of clinical operations and HIPAA
- Ability to maintain the confidentiality of all medical, financial, and legal information
- Ability to complete work assignments accurately and promptly
- Ability to communicate effectively, both orally and in writing
- Ability to handle difficult situations involving patients, providers, or others in a professional manner
- Ability to show consistent attendance, and flexibility to work varying days and hours according to clinic needs
Supervision:
This position has no supervisory responsibilities
Immediate Supervisor:
Patient Access Supervisor; in their absence, the COO
Patient Access Supervisor; in their absence, the COO
Physical Demands/Working Conditions:
General office/clinic conditions are pleasant; good, clean working conditions where accidents and hazards are negligible. Clear diction and acute hearing are necessary for effective communication with the staff and public. Work is scheduled and performed during clinic hours of M-F 8 am-5 pm. Work in varying degrees of temperature (heated or air conditioned). Work under extreme pressure. With or without accommodation, the position generally requires sitting for approximately 4-6 hours per day and walking for 2 hours per day, light to moderate work with 20 pounds maximum weight to lift and carry, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Southwest Montana Community Health Center is an Equal Opportunity Employer
Job Type: Full-time
Salary: From $15.06 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Healthcare setting:
- Clinic
- Medical office
Medical specialties:
- Primary Care
Schedule:
- 8 hour shift
- Monday to Friday
About Southwest Montana Community Health Center:
Southwest Montana Community Health Center is a mission-driven, non-profit Federally Qualified Health Center (FQHC). FQHCs are community-based healthcare providers that receive funding from the Federal government to provide comprehensive primary care services in underserved areas. FQHCs provide care to all individuals, regardless of their ability to pay, and offer a sliding fee discount based on income. FQHCs must meet certain requirements to receive funding, such as providing services to medically underserved areas or populations, offering a comprehensive set of primary care services, and having a governing board that includes patients. Southwest Montana Community Health Center is a recognized National Committee for Quality Assurance (NCQA) Patient Centered Medical Home (PCMH). PCMH designation is gained by meeting certain standards set by the NCQA. These standards include providing comprehensive, coordinated care, using evidence-based practices, and engaging patients in their care. Community health centers that receive PCMH designation are recognized for providing high-quality, patient-centered care that improves health outcomes and reduces costs. PCMH is our model of primary care that emphasizes care coordination, communication, and patient engagement to improve the quality of care and patient outcomes. The PCMH model encourages providers to work as a team to coordinate and manage care for patients, provide timely access to care, and use evidence-based practices to improve outcomes. The PCMH model also emphasizes the importance of patient engagement, providing patients with the tools and resources they need to take an active role in their own health care. We opened our doors in 1986 under the name Butte-Silver Bow Primary Healthcare Clinic Inc. Our main clinic is in Butte, Montana, and we have locations in Dillon and Anaconda, Montana. We offer medical, dental, behavioral health, care management, pharmacy, and clinical pharmacy services to everyone. We accept most insurances and private-pay clients, as well as uninsured or underinsured clients. Our passion is to ensure that healthcare remains accessible and affordable to everyone. Our clinics care for more than 13,000 patients annually and employs more than 150 people in our various locations.
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