Description: Patient Account Representative

• Location: (2) Seattle, (1) Renton, (1) Olympia, WA
• No Holidays, No Nights!
• Full-time position (up to 40 hours a week)
• Work Shift: 6:00AM - 2:30PM Monday through Friday
• 2nd Chance Employer
• Salary Rate: $21.00

Copy and Paste the link below to schedule your interview today!!!
https://calendly.com/d/g5f-px8-9x2

Why Evergreen Treatment Services?
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Evergreen Treatment Services (ETS) is a great place to work! Employees at ETS work collaboratively to provide excellent patient care and support services in a highly ethical and professional manner. ETS encourages work-life balance and a healthy lifestyle through a comprehensive package of benefits including paid leave, medical and dental coverage, and an employee assistance program. ETS highly values creativity and recognizes employees for exceptional job performance. Since 1973 ETS has been t_ransforming the lives of individuals and their communities through innovative and effective addiction and social services.

Perks and Benefits

• 12 Paid Holidays Off
• Accrue 24 Sick Days
• Medical and Dental and Vision Benefits
• 403(b)-Retirement Investment Plan with company matching
• Two weeks of paid vacation in the first year
• Accrue 12 Mental Health Days
• Roth IRA Works
• Better Help- Employee Assistance Program- First Choice Health - Free short term counseling and referrals
• Flexible Spending Account - Medical Cost, Day Care, Day Camps, School Programs, Pre-School Tuition
• 20% off Woodland Park Zoo Discounts
• Verizon 22% Off Monthly Discount and 25% Off Accessories
• National Corporate Discounts
• $400 License Renewal Reimbursement
• 100% DEA License Reimbursement
• 1 x Monthly Massage Therapy
• Acupuncture
• Public Service Loan Forgiveness Program
• Transportation Assistance
• Basic Life and Accident Insurance, fully paid by ETS

Watch the following videos to learn more about Evergreen Treatment Services & REACH

https://youtu.be/8ot5bnt4MD8

https://youtu.be/DRIkC82omg0

REACH Mission and Values
The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. Through outreach, relationships, advocacy and bridging gaps, REACH focuses on reducing harm and supporting healing. REACH provides outreach-based care coordination, multidisciplinary clinical services, and support to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.

REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals’ lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren’t just surviving, but able to thrive.

REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.

The REACH Team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity and a good sense of humor.

Job Summary
The Patient Account Representative (PAR) reports to the Patient Account Supervisor. Each PAR will be located at each clinic with one at South Sound and South King clinics, and two at the Seattle clinic. This position routinely checks eligibility, processes payments, and collection procedures each month. This position also supports day-to-day functions of certain accounting processes to ensure timely closing by importing clinic payments into our accounting software. The Patient Account Representative will support the entire ETS agency, including the Seattle site, REACH, South Sound Olympia and South King County Renton. The nature of this position is fast paced, involving regular interaction with employees, requiring exceptional multi-tasking and interpersonal skills. The PAR must demonstrate special attention to details, exceptional organization skills and the ability to meet deadlines.

Job Functions (May Include)
This document in no way states or implies that these are the only duties to be performed by the employee occupying the position.

Daily Functions:

• Assist new patients with finding and setting up a Medicaid, Medicare, private insurance, or alternative coverage for services rendered.
• Enter New Admit financial intake information into SAMMS. Making sure all information is enter into our EMR system is correct
• Process any clients discharges to remove patient coverage and assess any write offs necessary.

Weekly Functions:

• Process courtesy dosing claims and payments received.
• Setup patient holds for patient AR collections.
• Batch Eligibility correction

Monthly Functions:

• Update patient low-income verification form (SEA and SKC clinic only)
• Check patient eligibility for patients who have lost their coverage.
• Review and renew patient authorizations for Kaiser Permanente insurance and Molina Market place insurance
• Review and renew patient authorization for United Health insurance (commercial and Medicare Advantage plan)
• Review patient chart balances for accuracy and collections processing and update client’s payment plan if necessary, with Supervisor
• Review private insurance coverage is still accurate for any changes in coverage. Benefit form is to be filled out, contact clients to go over their coverage, collect any co-ins/co-pay/deductible if needed. Upload benefit form into the “FORM” tab in Samms( EMR system)
• Send or put hold on clients to come pick up their Patient Statement

Miscellaneous Functions:

• Sign off on whether the patient’s balance is in good standing before approving whether a patient can receive carries/take home doses.
• Setup patients with large balances on payment plans.
• Process sliding scale applications for client’s that need the help with their balance
• Any other issues that our client’s may need help with

Requirements:Education

• High school diploma or equivalent required. Undergraduate degree preferred.

Experience

• Minimum of two years of experience in professional office administration environment. Experience working in mission-driven non-profit organizations preferred.

Knowledge Requirements

• Advanced organizational, analytical and critical thinking skills, including skill in creative and effective decision-making and problem identification / avoidance / resolution
• Strong project management skills
• Advanced written and interpersonal communication skills; ability to write and communicate clear, structured, and persuasive presentations using data to create strategic and compelling arguments
• Computer literate, with advanced knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change. Quick learner to expand computer skills as needed.
• Excellent organizational skills, with ability to prioritize workload, work independently, and complete tasks in a timely and efficient manner.
• Highly detail oriented with a critical degree of accuracy
• Dependable, able to work under pressure, receptive to change, willingness to learn, adaptive and cooperative approach to problem solving.
• Ability to apply relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Very strong skills in maintaining confidentiality and use of discretion when handling highly sensitive information.
• Ability to establish and maintain effective working relationships with colleagues and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds
• Willingness to give and accept direct feedback in order to effectively collaborate on projects and organizational initiatives.
• Information research skills.
• Database management skills.
• Ability to oversee project teams including organizing, prioritizing, delegating and scheduling work assignments.
• Possession of a valid Washington State Motor Vehicle Operator’s License (local travel on behalf of the Agency may be required) and acceptable driving record.
• Must be able to pass a Washington State Patrol criminal background check
• Must live in the Seattle area, primarily office-based

Language Skills

• Ability to generate, read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
• Ability to write business letters, reports, instructions and procedures.
• Ability to present information effectively and respond to questions from staff, collaborative partners and the general public.
• Excellent verbal and written communication skills. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematical Skills and Reasoning Ability

• Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly; basic math skills required.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
• Basic math skills.

Physical Requirements

• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used

• Computer, photocopier, fax machine, phone, and possible use of agency vehicle.

***For immediate consideration or questions regarding this position or application process please contact the following recruiter below:

Dave (he/him)
Sr. HR Recruiter
Clinical Services & Admin
Evergreen Treatment Services
Copy and Paste the link below to schedule your interview today!!!
https://calendly.com/d/g5f-px8-9x2

Evergreen Treatment Services (ETS) is a mission-driven nonprofit organization specializing in substance use treatment and homeless outreach services. ETS has been serving the Puget Sound region going on 50 years. Our work is organized into two areas: Clinic Services and REACH.

Our Clinic Services team provides medication, counseling, and treatment to more than 3,000 people with substance use disorder at three clinics in Seattle, Renton, and Olympia, Washington. REACH provides street-based social services for more than 4,000 people living outside or unstably housed, many of whom have had interactions with the criminal legal system. Many ETS participants have endured trauma and harm from broken and oppressive institutional systems that are often the root cause of their substance use. We strive to uplift the humanity and dignity of each person we serve as we walk alongside them on their journey to better their lives.

• All new hire employees of Evergreen Treatment Services & REACH are required to be fully vaccinated against COVID-19 as a condition of employment as of August 16th, 2021. Any offer of employment is contingent upon verification of your vaccine status.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Evergreen Treatment Services is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $21.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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