Woundtech is the nation’s leading physician-based provider of wound management services; and we provide the BEST outcomes in our industry. Since 1999 Woundtech has been on a mission to ensure that anyone, anywhere can get access to the best wound care possible and we’ve been achieving that goal year over year to patients across the US!

We do this by providing concierge care to all our patients, and we are committed to living our values of Integrity, Client, Building Best Teams, Accountability, Performance Excellence and Continuous Improvement every day, with every patient. With our teams’ commitment and dedication to providing the highest quality of care to our patients, we have consistently achieved superior clinical outcomes, and that’s what sets us apart from everyone else.

We are proud of what we do and now you have an opportunity to be a part of it too! We are currently seeking a Patient Care Coordinator to join our team in Hollywood, FL team!

Summary: Verify patient insurance, contact patients for availability, geographically map patient location and assign them to the appropriate Field Clinician while providing world-class customer service to our patients.

Duties: Performs all duties as required in an accurate and timely manner.

• Under the management of the VP PI, scheduling new Referrals (Fax and Phone) - Verify eligibility and authorization, CPT codes, and place of service.
• Map patient locations and assign them to the correct Field Clinician.
• Work closely with Field Clinicians via phone/email to ensure assigned patients are informed and updated promptly.
• Arrange vacation coverage for patients.
• Act as a liaison between the Field Clinician, PCP, Patient, and Health Plan rep and maintain thorough and accurate data entry notes on all communication.
• Discharge Patients – In OS, send a discharge letter to the patient and inform the billing dept.
• Comply with HIPAA regulations.
• Communicates in a clear and understandable manner using appropriate verbal and non-verbal styles.
• Attends required meetings and participates as a committee member as requested.
• Assists with special projects as needed.
• Maintains strict confidentiality.
• Other duties as assigned.

Education and Experience:

HS Diploma or equivalent. Proficient in Microsoft Office and Excel. Excellent verbal and written communication skills.

Work Environment: Office setting, varied schedules, 8am – 7 pm EST/PST.

Hybrid opportunity at successfully completion of 90 day introductory period

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Medical scheduling: 1 year (Required)
• Customer service: 1 year (Required)
• Patient service: 3 years (Required)

Work Location: In person

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