Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Primary Function/General Purpose of Position :

The Patient Care Coordinator will serve as the patient care liaison coordinating comprehensive services throughout transition from inpatient acute, ambulatory/community and/or post-acute setting. The Patient Care Coordinator will collaborate with the interdisciplinary care team working adjunct to inpatient acute care case manager and ambulatory care coordinators to facilitate patient needs and provide prescription assistance.

Essential Job Functions

• Manages many aspects of the patient’s care: referral to specialists, hospitalization, ER visits, ancillary testing, pharmacies, social workers, counselors, dietitians, physical therapists, and other enabling services.
• Coordinates educational and community resources.
• Develops relationship with patient and patient’s care team to coordinate patient needs readiness for change and assists with an individualized care plan through patient coaching and motivational interviewing. Addresses barriers and works with patients on solutions.
• Provides follow up contact with each patient after office visits, referrals, hospitalizations, procedures, or ED visits as indicated, to ensure compliance with plan of care.
• Collaborates with Case Manager/Vendors for additional services when appropriate.
• Tracks test and referral results and collaborates with the patient, physician, and other care team members to complete timely follow up and prevent duplication of services.
• Works with physician leadership, management, and quality team to define the quality measure/outcome reporting process and implement workflows, protocols and point of care reminders using nationally recognized evidence-based measure/outcomes.
• Identifies applicable vulnerable populations (financial circumstances, place of residence, health, age, personal characteristics, functional or developmental status, ability to communicate effectively, and presence of chronic illness or disability, multiple comorbid conditions or at high risk for frequent hospitalizations or ED visits) and proactively addresses needs of patients and families.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support – American Heart Association - Required

Education

High School Diploma - Required

Associates, Medical Assistant, or health related field - Preferred

Work Experience

3 years of relevant experience - Required

Communication skills, Microsoft Word & Excel, Organizational Skills - Preferred

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com