Patient Care Coordinator- Redmond/Bellevue Job at Helix Sport and Spine
Helix Sport and Spine Bellevue, WA
Why work at Helix?
We are a dynamic, growing group of sports medicine providers: chiropractors, athletic trainers and kinesiologists committed to changing the way health care is done in Woodinville. We believe in working hard AND achieving work life balance, doing what we love, helping people improve their lives while having fun at the same time. 100% of our employees said the best part of working for Helix is the TEAM of people they work with. Our work culture is collaborative and energetic and we are looking for more amazing people to join our team! We offer competitive benefits including medical/dental health insurance, PTO, paid holidays, optional enrollment in a Health Savings Account, 401K, opportunities for growth and promotions dependent upon performance. We can't wait to meet you and see if you will be a great fit for our team!
Patient Care Coordinator Position
General Summary:
- The Patient Care Coordinator position coordinates patient care in-person, manages the flow of the daily schedule and oversees the administrative tasks of the office.
- The Patient Care Coordinator is an organized, self-motivated team player who will provide a welcoming atmosphere and the best possible care experience for our patients.
Essential Functions:
Core Skills and Abilities:
- Effectively communicates verbally and in writing
- Warm demeanor, friendly and makes others feel welcome
- Demonstrates cooperation and teamwork while collaborating with a group
- Builds respectful and productive relationships internally and externally
- Can effectively cope with change; can shift gears comfortably, can decide and act without having the total picture
- Responds well to feedback
- Performs work with energy and drive; a self starter; demonstrates a strong sense of urgency about solving problems and getting work done
- Organized and detail oriented
Patient Care Responsibilities
- Greet every patient with a smile within 5 seconds of them entering the office
- Verbally greet and check patient in, communicate anything that needs to be discussed prior to appointment such as credit card/new insurance etc.
- Build relationships and maintain communication with patients in the waiting room to ensure they feel welcome. Ask about their day, weekend, holiday plans, weather, kids, sports etc. Avoid topics such as politics/current affairs/religion
- Check patients out and ensure their next appointment is scheduled
- Run all patient credit cards at the end of the shift
- Answer phone calls throughout the day including scheduling/rescheduling/canceling patient visits, answering questions and providing excellent customer service
- Complete insurance verifications for new patients
- Organize and provide new patient intake information and explain benefits to new patients
- Take patient payments over the phone
- Refer patients to the billing department morgan@helixwa.com or
(425) 477-9256 when they have questions about their bill
Administrative Responsibilities
- Arrive 30 minutes before office hours
- Check and answer voicemail/emails/communicate with billing team and supervisors
- Review the daily collections sheet and patient schedule
- Paperwork for authorizations
- Paperwork for new patients
- Write down charges to collect from each patient
- Identify patients to collect credit card information from
- Lead the daily morning huddle with doctors and rehab specialists for patient flow for the day and to address any issues that may exist with the schedule
- Open mail: Pay bills, communicate necessary information to supervisor
- Clean front desk and reception to ensure it looks presentable, fill water station, turn IPAD on (should be charged end of night)
- Ensure all credit cards have been processed at the end of the shift for any patients who didn't pay at the time of check out
- Ensure doctors enter charges/diagnosis at the end of every shift
- Create and print collection sheet for the following day including patient schedule, authorization notes, charge notes, credit cards missing from file etc.
- Oversee office operations such as ordering supplies
- Water plants when necessary
Helix Work Culture Considerations:
At Helix, we have a highly collaborative environment and our work culture is very important to us. To ensure the right fit for our team, it's important you know that we value:
- Participation at quarterly community/networking/outreach events to improve our impact in the community
- Participation at quarterly team building and social events to connect with colleagues
- Positive attitudes with growth mindset
- Acceptance and promotion of an active lifestyle- we practice what we preach!
Minimum Qualifications:
- One (1) year of experience in an administrative/front desk role or equivalent
- Some basic experience in the healthcare field preferred, comfortable with insurance
- High School Diploma (Associate/Bachelor degree preferred)
- Proficiency of basic computer software including Google Suite: email, docs, sheets, calendar, etc
- Ability to learn and use new software programs specific to healthcare
- Must be legally eligible to work in the United States
Unique Schedule:
Our office hours are unique to meet our patient's needs and our team's work-life balance. In order to be considered for this full time position, you will need to be available 30 minutes before and 30 minutes after our office hours. In addition to office hours, there are weekly meetings scheduled to enhance communication and collaboration with our amazing team.
Monday – 7:30AM to 6:30PM
Tuesday – 12:30PM to 6:30PM
Wednesday – 7:30AM to 2:30PM
Thursday – 12:30PM to 6:30PM
Friday – 7:30AM to 12:30PM
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