Patient Support Representative

Recco Home Care Service, Inc., a NYS Licensed Home Care Agency and CDPAS Fiscal Intermediary, is seeking a Patient Support Representative to join our team of caring professionals at our busy Nassau County office located in Valley Stream.

Client Support Representative will assist new clients with onboarding with the agency as well as assist existing clients with questions and concerns as they arise. Position will require travel to client's home within Nassau County 1 - 2 days per week to do monitoring assessments and other days will be in office.

Ideal candidate must be enthusiastic, well organized, have an eye for detail and have excellent written and verbal communication skills. Experience in the home health care field helpful - but will train. Must have great customer service skills and enjoy working and helping people. Must have car and be willing to travel 1 -2 days per week as needed. Mileage reimbursement.

Responsibilities include but are not limited to:

• Communicate with potential new clients and educate and guide them on the CDPAS program requirements.
• Assist new clients and caregivers with intake and enrollment process
• Ensure all require paperwork is completed as required for services to start timely.
• Request prior approval authorizations for new clients and for ongoing services.
• Travel to client's homes as needed to do monitoring assessment of services.
• Respond to client/caregiver grievances, questions, and program related needs.
• Monitor Client’s ability to maintain in the CDPAS program and ensure that Client and caregiver's are in compliance with CDPAP and DOH regulations and mandates.
• Maintain communication with Medicaid managed care plans and local Department of Social Services on any aspect relating to consumers’ services. Communicate all changes in patient services and conditions to case managers.
• Ensure customer satisfaction on a daily basis
• Answer all telephone calls in a professional, knowledgeable, and inviting manner.
• Monitoring EVV Dashboard to ensure calls made in and out are properly recorded on client's schedule.

Requirements:

• Must have car and be willing to travel as needed.
• Must be professional at all times in the office and on the phone.
• Must be able to multi-task and be a self-starter.
• Must have a great attitude & excellent customer service skills.
• Mus have excellent computer skills, with knowledge of Microsoft Word and Outlook
• Must have great eye for detail.

Recco Home Care Service, Inc. is a family owned and operated home care agency for over 50 years. We care about our employees and the patient's we service. We offer:

• Supportive management and co-workers
• Health, dental and AFLAC plans
• Paid Time Off
• Major holidays off
• Mileage reimbursement for travel

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• Are you willing to travel to do home visits as needed?

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.