Patient Service Representative Job at New York University
Position Summary:
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/sustainability.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
Provide the first level of customer service to patients of the Brooklyn office, from greeting and routing patients to record maintenance and cashier duties. Monitor daily clinic operations, within guidelines. Assign and review work of and train a number of student and/or casual employees engaged in routine tasks. Assign patients to dental students. Maintain student and patient appointment books. Triage emergencies. Arrange for substitute patients as cancellations occur. Schedule follow-up examinations. Ensure proper processing of health-related transactions; calculate payments. Update and maintain files and records. Provide suggestions that improve existing policies and procedures. Handle inquiries requiring additional investigation and/or specialized knowledge.
Qualifications:
Required Education:
High School Diploma or equivalent
Required Experience:
2+ years 2 years of office experience.
Required Skills, Knowledge and Abilities:
Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to remain calm under pressure. Familiarity with basic word processing, spreadsheet and database applications. Moderate, accurate keyboarding.
Additional Information:
High School Diploma or equivalent
Required Experience:
2+ years 2 years of office experience.
Required Skills, Knowledge and Abilities:
Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to remain calm under pressure. Familiarity with basic word processing, spreadsheet and database applications. Moderate, accurate keyboarding.
In compliance with NYC’s Pay Transparency Act, the hourly rate for this position is $ 33.029. This rate is based on the applicable collective bargaining agreement.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/sustainability.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
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