Patient Services - Call Center Job at Eye Clinic of Wisconsin
Position Summary:
The Patient Services Representative performs business office functions related to patient calls, call center operation, appointment scheduling.
Principle Duties and Responsibilities:
- Answer incoming telephone calls and dispatch appropriately
- Prepare medical records accurately for upcoming appointments
- Appointment scheduling and reschedules due to schedule changes
- Process tasks within the electronic medical record system
- Answers basic billing and insurance questions
- Other duties as assigned
Knowledge, Skills, and Abilities:
- High School diploma or equivalent
- 1-2 years customer service experience
- Demonstrates knowledge of proper, safe, efficient usage of office equipment, computers, and software, working knowledge of Microsoft Office
- Ability to work in a fast-paced medical facility while adhering to HIPAA compliance regulations
- Ability to respond to both external and internal patient needs in a timely manner
- Ability to occasionally travel to other ECOW locations
Work Conditions:
Work is generally performed at the main clinic; 800 N. First Street, Wausau, WI. Occasional travel to satellite locations is required. Hours of work will be dependent on the needs of the Clinic. Requires the ability to sit or stand for extended periods of time. Occasional lifting (30 pounds), bending, stooping, pushing, pulling, and climbing stairs is required.
Acknowledgement:
This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job duties as requested by the Administrator or Board President. All requirements are subject to change over time. Reasonable accommodations will be made to those individuals with a disability.
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