Job Title: Patient Services Representative (PSR)

Company Overview:

Cooperative Health has been serving the midlands area since 1981. We are South Carolina’s largest and most cost-effective community health center system and we are hiring! We are looking for people who are passionate about providing accessible, high quality, compassionate healthcare in the Spirit of the Good Samaritan.

Description:

Patient Services Representatives are the face of Cooperative Health. They are the first person to greet our patients and visitors. PSR’s are responsible for answering phones, scheduling and rescheduling appointments; directing patients; answers questions and inquiries. PSRs collect demographic information and maintain medical records. PSRs are responsible for verifying insurance, collecting payments, and will work directly with patients for payment options.

Principal Responsibilities:

· Obtains and verifies current patient information from all patients.

· Accurately enters/updates patient information in EHS.

· Identifies payer source, verifies insurance eligibility, financial status and assigns correct pay type. Verifies insurance eligibility and obtains authorizations for dates of service

· Assists patients with completion of paperwork when necessary.

· Notes patient arrival in Electronic Health Record.

· Prints schedules for upcoming appointments.

· Identifies patients in EHS; reviews EHS for needed updated demographics and consent forms.

· Creates new account if patient not in the system.

· Accurately enters procedure codes with correct diagnosis.

· Schedules and re-schedules appointments as needed.

· Calls No-Show appointments to reschedule, makes appropriate notations in EHS.

· Answers telephone in a timely and polite manner.

· Provides top notch customer service to all patients, visitors, and co-workers.

· Accurately takes messages and conveys information to recipient.

· Transfers call to physicians and nurses when medically indicated.

· Protects/observes patient confidentiality per policies and procedures.

· Collect office charges, post charges to patient accounts and accurately manage cash drawer.

· Accurately reconciles charges for the day.

· Accurately prepares daily deposits.

· Correctly prepares daily batch reports/encounters for the Finance Department.

· Other duties as assigned.

Education & Experience :

· High School Diploma or equivalent; Associate's degree preferred

· Additional appropriate education may be substituted for one year of billing experience. Individuals who are bi-lingual/bi-cultural are encouraged to apply.

· Medical Office Experience preferred

· Knowledge of business office procedures.

· Knowledge of basic medical coding and third-party operating procedures and practices.

· Ability to operate a computer and basic office equipment.

· Must be well organized and detail-oriented.

· Ability to work independently with minimal supervision.

· Must possess the ability to work independently and coordinate multiple tasks.

· Strong computer skills with proficient in Outlook, Word, PowerPoint, Excel, internet-based applications and the Microsoft operating system.

· Strong oral and written communications skills.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work.

Cooperative Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cooperative Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic

Work Location: In person

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