Patient Services Representative - Toluca Lake Health Center, Burbank Job at UCLA Health
As a Patient Services Representative, you will report directly to the Clinic Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: * acting as a liaison for the patients and physicians in the practice * assisting patients in accessing service within the health system * facilitating communication with referring physicians referring patients to appropriate resources * providing follow-up through telephone and EPIC/CareConnect This clinic is open 365 days a week and offers extended hours. Salary Range: $26.99-$38.66 hourly
* Knowledge of specific specialty practice and workflows. Preferred * Skill in setting priorities which accurately reflect the relative importance of job responsibilities. Required * Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds. Required * Ability to creatively integrate competing demands into a productive working environment. Required * Skill in verbal communications to clearly convey complex problems in both formal and informal situations. Required * Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health. Required * Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs. Preferred * Knowledge of hospital computer system, personal computer systems, and the various software products to perform administrative work. Preferred * Familiarity and knowledge of authorization process and managed care programs. Preferred
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