Class Summary
REPOSTED 4/20/2023
Job Description
The Permit Supervisor position is assigned to the Customer Service Section within the Administration Division and is responsible for supervising the daily operational activities of Customer Service personnel, providing support to section staff, and performing complex customer support duties. The Customer Service Section is responsible for processing building and civil site plans, providing a preliminary review of plans, and routing the plans for review. The section also processes tenant change permits for businesses and assists residents and businesses with questions about Planning and Development processes by phone, email and in person.
Essential Duties:
- Supervises and evaluates the performance of personnel and prioritizes and assigns work
- Is responsible for hiring, termination, and disciplinary recommendations for supervised staff
- Facilitates staff training to be in harmony with established policies, procedures, and County ordinances
- Informs staff of internal changes
- Verifies staff follows the established policies and procedures
- Develops and updates section policies and procedures
- Provides instructions on submittal processes for electronic documents, tenant changes, and ownership changes
- Assists residents and businesses with more complex questions, requests, and concerns
- Maintains reports on customer data such as quantity, wait and assist time
- Bachelor’s Degree in Planning, Public Administration, Business Administration, Applied Management, or a related field
- Four (4) years of progressively responsible customer service experience, planning and development customer service experience preferred, including one (1) year of lead experience
- Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
- Two (2) years of supervisory experience
- Experience with Accela Automation, ePermitHub, or other permitting and electronic plan review software
The grade for this position is C44(1)
Effective 4/11/2023, this position is eligible for the Employee Referral Program.
Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
Additional Information
Department of Planning & Development
The function of Gwinnett County Department of Planning and Development is to promote and enhance the quality of life of residents, visitors, property owners and businesses of Gwinnett County. The Department accomplishes its mission through programs and services that encourage high quality development as well as maintenance and revitalization of existing neighborhoods. The Department consists of the Administration Division, Building Division, Code Enforcement Division, Planning Division, Housing and Community Development Division, and the Development Division.
Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
The function of Gwinnett County Department of Planning and Development is to promote and enhance the quality of life of residents, visitors, property owners and businesses of Gwinnett County. The Department accomplishes its mission through programs and services that encourage high quality development as well as maintenance and revitalization of existing neighborhoods. The Department consists of the Administration Division, Building Division, Code Enforcement Division, Planning Division, Housing and Community Development Division, and the Development Division.
Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
- Hiring Process
- FAQs
Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees’ benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost!
Health
- Medical plans for active and retired employees
- Dental and vision plans
- Prescription drug plan
Wellness
- Onsite Employee Wellness Center
- 24/7 Employee Assistance Program (EAP)
- Immunizations
- Wellness education and incentive programs
- Annual wellness fair
Family and Career
- Training and professional development opportunities
- Family planning benefits
- Four weeks of paid parental leave
Time
- Annual/Sick Leave
- 12 paid holidays per calendar year
- 1 paid floating holiday per calendar year
Money
- Flexible spending accounts for medical and dependent care
- Health Reimbursement Arrangement (HRA) available
- Health Savings Account (HSA) available
- Retirement and Savings Plans
- 401(a) Defined Contribution
- 457 (b) Deferred Compensation
- Longevity pay
- Tuition reimbursement
- Financial education programs
Protection
- Basic, optional, and dependent life insurance
- Short-term and long-term disability
- Critical illness and accident insurance
- Hospital indemnity insurance
- Identity theft protection
To learn more about the Benefits offered at Gwinnett County
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