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The Procedure Innovations Regional Territory Manager is responsible for sales planning and execution, providing technical and clinical expertise and coordination of educational support to ensure safe adoption and growth of Medtronic TYRX Cardiac Antibacterial Envelope, TYRX Neuro Antibacterial Envelope and Temporary Rhythm Management (TRM) technologies. The Procedure Innovations (PI) Regional Territory Manager works closely with implanting teams and the Medtronic Cardiac Rhythm Management (CRM) and Medtronic Restorative Therapies Group (RTG) field organizations to drive sales execution, and procedural and practice success.

Responsibilities may include the following and other duties may be assigned.

• Sales Execution and Market Development: Responsible for the sale and promotion of the TYRX and Temporary Management product line. Develops, executes, collaborates, and strategizes with sales leaders, enterprise accounts, the healthcare economics team and field reps in achieving PI sales targets and implementing business plans. Ensure proper opportunity management through documentation using MPower (Salesforce Lightning).
• Technical and Clinical Expertise: In close collaboration with CRM and RTG field partners, this role provides clinical expertise for TYRX implanting centers, ensuring the advancement of indication awareness, and providing technical support in accordance with the instructions for use, and best practices to facilitate procedural consistency and best clinical outcomes.
• Educational Support: Provide support in close collaboration with CRM and RTG field teams and for site performance and to facilitate market penetration and growth. Assist in education and training activities with physicians, hospital support staff and Medtronic personnel. Stay abreast of and communicate clinical data regarding PI products and therapies.

1. Sales Execution and Market Development

• Execute strategies and business plans to achieve/exceed sales quota. Maintain and expand existing business and develop new business opportunities through account development.
• Drive regional TYRX Cardiac/Neuro and TRM sales strategy by working with CRM and RTG sales representatives, enterprise account managers and sales leaders to achieve business plan results within the Procedure Innovations business. Contribute to the development of a strong team effort.
• Assist with customer management of inventory ordering, shelf stock, in collaboration with CRM and RTM sales representatives.
• Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc.
• Respond to customer requests and resolve complaints in a prompt and effective manner.
• Maintain high standards of personal presentation and promote a professional personal and company image.
• Probe to understand and confirm customers’ needs, handle objections and gain commitment. Educate customers to ensure that products are understood and used effectively.
• Represent company at industry conferences and maximize potential by targeting specific customers to gain sales leads and pursue opportunities to promote the Procedure Innovations product portfolio.
• Maintain knowledge of Procedure Innovations products and other Medtronic products IFUs for safe and effective use of devices.
• Recognize and understand competitive products, industry trends, and the CRM and RTG portfolio. Develop and implement strategies to counter competitor messaging.

2. Technical and Clinical Expertise

• Provide quality technical support and coverage of initial launch, and relaunch to help sites achieve procedural success for the growth of TYRX usage. Provide coaching and product promotion support to Medtronic employees and implanting teams for TYRX implant procedures in accordance with Medtronic guidance.
• Educate implanting teams on proper indications for TYRX procedures. Provide support on questions regarding device follow up.
• Maintain knowledge of Clinical Evidence, and product IFUs for safe and effective use of TYRX and TRM devices through proper patient selection.
• Help drive and maintain quality initiatives and global best practice initiatives.
• Report device complaints to proper departments within quality assurance within Medtronic.
• Develop and maintain comprehensive clinical and technical product knowledge. Understand current published TYRX data and relevant literature. Understand current and relevant literature for Temporary Rhythm Management.
• Liaison with R&D for technology improvements and next generation needs.

3. Educational Support

• Collaborate with CRM and RTG field person to help support regional education and training activities.
• Educational dissemination and training on patient selection.

4. Professional Development

• Assist in training new hires within the Medtronic CRM and RTG Sales and Service teams.
• Ensure proper sales training dissemination on TYRX technology and TRM technology across the field.

5. Administrative Responsibilities

• Submit accurate and timely expense reports.
• Schedule travel arrangements to ensure multiple objectives are accomplished.
• Maintain hospital eligibility/access with various vendor credentialing services.

6. Communication

• Maintains a high level of communication with appropriate CRM sales and leadership within assigned geography.
• Communicate market intelligence/competitor activity promptly, including potential sales leads, and information regarding product price or account activity to District Manager and other appropriate company personnel.
• Always ensure a professional standard of written and verbal communication.

• Bachelors degree required
• Minimum of 7 years of relevant experience and expert level knowledge of company products and services

• Master's degree preferred
• Experience with support of medical device implantation
• Exceptional understanding of cardiac and vascular anatomy, physiology, and pathology.
• Exceptional understanding of infection control and surgical site wound management.
• Experience communicating product market advantages to physicians and hospital administration.
• Experience managing multiple accounts.
• Experience teaching and educating medical personnel, peers and technical support personnel.
• Expertise with Microsoft Outlook, Excel, Word and PowerPoint.
• Excellent influencing and consulting skills.
• Excellent interpersonal and written communication skills.
• Ability to make timely and sound decisions.
• Strong project management skills with experience coordinating programs.
• Thorough working knowledge of medical terminology, medical procedures and the medical device industry.
• Excellent customer service skills.
• Effectively build and maintain positive relationships with peers and colleagues across organizational levels and functions. Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines.
• Strong work ethic in accomplishing objectives of the position.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with temporary or permanent adaptive needs to perform the essential functions.

• Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile
• Continuous verbal and written or printed communications, including through electronic devices (mobile phone and PC)
• Sitting, standing and/or walking for up to eight plus hours per day
• Environmental exposures include infectious disease, radiation, and blood and bodily fluids
• Ability to wear a 5-7lbs lead apron for extended periods of time
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
  

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.