Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Flight Service Team within the Customer Experience Division.
• Responsible for strategy, planning and policies to execute Onboard Dining Services onboard and throughout the supply chain.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Leads team responsible for menu planning and development for onboard dining and service for the global airline
• Executes senior leadership customer experience vision, develops and aligns effective strategies and leads stakeholders thru design, execution and adjustments of onboard menus
• Analyze and respond to flight attendant reports, customer feedback and operational execution needs
• Monitors and reports on competitive landscape
• Maintains collaborative relationships and communicates effectively within Onboard Dining, Inflight, Procurement, Customer Experience, Finance and external distributor and suppliers
• Coordinate with Customer Research to understand customer behaviors and identify products to add value to their experience.
• Improve customer food and beverage satisfaction score in all cabins
• Control and reduce costs within defined targets and assistance of Procurement and Finance
• Support Flight Attendant service execution through clear and concise communication of product offerings.
• Align with Marketing strategy and objectives to develop products for our customers onboard experience
• Managers all customer and flight attendant facing materials
• Prepares and deliver presentations to all levels of leadership
• Completes other related duties as assigned
• Ability to travel including international as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or Master's degree or equivalent work/training experience
• Proven experience leading projects across multiple stakeholder teams
• 5+ years of proven experience managing a large workload and changing priorities with limited direction and ease or relevant experience

Preferred Qualifications- Education & Prior Job Experience

• Previous airline experience and previous food experience

Skills, Licenses & Certifications

• Advanced knowledge of Microsoft Office to include Word, Excel, Outlook, and PowerPoint
• Highly creative and analytical while effectively managing processes within the team
• Ability to identify and drive creative product and marketing solutions while operating within a budget
• High level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease
• Strong project management experience and analytical skills
• Proven track record creating and presenting presentation to all levels of leadership

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.