We are looking for a highly effective Program Administrator to join the Client Services division in the Finance & Asset Management (FAM) department. This position works directly with the public and staff, administers the City Hall events and display program, the City’s facility access control application, , develops and maintains website and SharePoint sites and leads other high-level projects. The successful candidate will have the ability to work as part of a team environment, manages program performance and outcomes while juggling various supervisory and operational responsibilities.

Bellevue is a dynamic, international, and multicultural, future-focused, diversity driven, high performing City. Our Council vision is: "Bellevue welcomes the world, our diversity is our strength." With over 100 languages spoken in Bellevue, employees provide exceptional service to all residents and customers with the use of language interpretation services. We value all employees and their contributions. The City invests in its employees and encourages and rewards employee growth and development by building on our commonalities and our differences. Bellevue is noted for its diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. We work collectively to make it a place where you want to work, live and play.
This position requires working from Washington State.

• Generally, this position accomplishes work in the office environment, with some opportunity for telework.
• Administers the meeting, events and display program at City Hall; includes internal/external event coordination & calendar management, tracking usage patterns and trends, ensuring event resources are scheduled, provide on-site event management, negotiating & managing contracts, determining and collecting appropriate fees, resolving issues, marketing and program education & training.
• Administers the City’s facility access control system, building and maintaining system architecture, creating system documentation, auditing databases for system integrity, and detailed reporting.
• Administers the MyBellevue Customer Assistance application and website, including system architecture, system design, workflow management, including community adoption & satisfaction measurement and employee engagement.
• Administers the Employee Transportation and Parking program to influence commute choice and recommends programmatic changes to effectively manage parking supply at the City’s largest two worksites.
• Establishes and monitors weekly/monthly/quarterly key performance metrics to evaluate program effectiveness and to proactively identify areas for improvement.
• Coaches division team on LEAN principles; creates and reviews process maps and workflows to identify and reduce waste, create efficiencies, and improve customer outcomes.
• Shares responsibility for creating, editing, and maintaining the Finance and Asset Management public website and Division SharePoint sites using Power Apps to streamline workflows.
• Guides the development of standard operating procedures, evaluates standard work processes to ensure the most effective and efficient workflows are in place.
• Collaborates with internal department stakeholders to evaluate, improve, and evolve public services.
• Evaluates staff and creates a work environment conducive to creativity, collaboration, and teamwork.
• Leads, organizes and manages high level technology and other business projects.
• Ensures production schedules/timelines are achieved within budgetary constraints.
• Interfaces with stakeholders and vendors to identify requirements and resolve problems.
• Interfaces with stakeholders and vendors to identify requirements and resolve problems.

KNOWLEDGE, ABILITIES, AND COMPETENCIES

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  Ability to analyze and prepare budgets, schedules, reports, policy and procedures manuals, and business correspondence.
• Ability to connect and inspire people to drive effective teamwork, communication, collaboration, and commitment across multiple groups with competing priorities.
• Thorough knowledge of the principles and practices of public sector organization and program operations; knowledge of project management; including planning, scheduling, monitoring, problem solving and organizational change management.
• Considerable knowledge of customer service principles and techniques using a variety of methods (face-to-face, telephone, and online experience required).
• Advanced experience with general office software applications preferred (Microsoft Office 365, Excel, Word, PowerPoint, SharePoint, Power Apps, Teams, etc) and strong aptitude to learn and use business line software applications.
• Cultural competence and the ability to work with a diverse group of individuals.
• Ability to plan, direct, and coordinate the work of direct reports; develop and maintain effective working relationships at all levels within and outside of the department; exercise discretion when dealing with sensitive topics; prepare effective correspondence and reports; and communicate effectively verbally and in sensitive interpersonal situations.
• Strong organizational skills and attention to detail that support multi-tasking and timely and accurate execution of responsibilities including, but not limited to, preparation of presentation materials, file management, processing of invoices.
• Ability to deal effectively with highly visible or politically sensitive projects and issues.
• Ability to provide leadership, counsel, mentoring, motivation and constructive performance reviews to keep staff engaged in a wide variety of projects, programs and systems.

• Graduation from an accredited four-year college or university.
• Two or more years progressively responsible related experience supervising front line employees preferred.
• Experience handling challenging and varied customer issues preferred.
• Experience with performance management, tracking and analyzing key performance metrics and continuous improvement experience preferred.
• Two or more years of progressively responsible related experience managing complex projects.
• Experience in a service delivery environment where it is necessary to display a positive attitude, friendly demeanor, and follow through on commitments to customers.
• Or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

• Customer Focus: Builds strong customer relationships and delivering customer-centric solutions
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision Quality: Making good and timely decisions that keep the organization moving forward
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Cultivates Innovation: Creates new and better ways for the organization to be successful
• Collaborates: Building Partnerships and working collaboratively with other to meet shared objectives

• Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms.
• Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The work environment is exposed to natural light which can be bright or dark depending on the outside weather conditions.
• The employee may be required to push, pull, lift, and/or carry up to 30 pounds.
• The noise level in the work environment is usually moderately quiet.

Hiring Process:
Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. To evaluate all candidates fairly and equitably, the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name, address, and other demographics. To help us, please complete the online application form as fully as possible.

• Answer the Supplemental Questions included as part of this employment opportunity.
• We do not accept resumes and cover letters. Only electronic applications are accepted.