Position Summary

Big Bend Community College (BBCC), a rural college serving vibrant, culturally rich communities in the Columbia Basin of Central Washington invites applications for a bilingual Program Assistant in the college's Workforce Education Services Department.

The Program Assistant works closely with other Workforce Education Services (WES) staff to provide student service support and educational navigation for students. Primary responsibilities include, but are not limited to, guiding students through the application and interview process to apply for the program, serving as a primary program contact for a caseload of students, and orienting students to the program. As changes occur with the grants that fund the department, so do the priorities, policies, and daily work of the department. The Program Assistant must be flexible and adaptable to changing priorities. This position reports to the Director of Workforce Education Services.

To work at BBCC you will be participating in a movement. We are taking action to intentionally and fearlessly create a college where all feel they belong, all people are represented and respected for their lived experiences, and each has received the recognition and support needed to thrive. Our students, the HEART of BBCC, and our employees, the SOUL, are the reason we are deepening our commitment to this movement.

BBCC’s organizational strength is captured in our small but mighty spirit. A small college taking on BIG things to enact BIG change to lift our students and employees. We are dedicated to extending postsecondary access to all our service district members and providing an environment for all to grow personally and professionally, steered by our mission and vision.

Vision: To become our community’s first choice to dream, learn, and succeed.

Mission

Serve as a Bridge

Stand as a Leader

Support for Success

Our guiding principles are a call to action, establishing a standard for how we interact with each other, present BBCC in the community, serve students AND act upon areas of inequity.

Guiding Principles

Honor our Role as a Hispanic-Serving Institution

Advocate for Equity, Inclusion, & Diversity

Embrace our Workplace Norms

Innovate Proactively

Model Integrity

Educate All

If you share these values, we encourage you to come be a part of the movement happening at Big Bend Community College.

This position closes on January 2, 2023 at 12:00 am. Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged.

Essential Job Duties

ESSENTIAL JOB DUTIES:
Primary essential duties and responsibilities include but will not be limited to the following:

Case Management:

• Manage a caseload of students including, reporting participation hours and progress notes in the DSHS e-JAS system, sending e-mails to students and calling students to check on progress, and occasionally verifying attendance with instructors.
• Serve as Point of Contact for Early Achievers Grant helping students in the Early Childhood Education (ECE) program. Duties include promotion, case management (including funding), and grant reporting.
• Maintain student files with quarterly schedules, current transcripts, and updated programs plans.
• Monitor and support students' progress toward certificates or degrees.
• Provide intervention when students are struggling with academics and personal issues; provide referrals to tutoring services, counseling or community agencies.
• Provide orientations to new students accepted into the program to explain program details and expectations
• Assist in managing the flow of applications for Workforce Education Services.
• Knowledgeable of the WES grants policies and procedures.
• Review Workforce Education Services applications for eligibility using e-JAS, Financial Aid Management, and ctcLink.

WES Outreach and Recruitment:

• Provide information for students and prospective students about the program, services, application process.
• Explain program criteria, purpose, and supports to perspective students.
• Interview prospective students as part of the program application process.
• Collaborate with public agencies and private organizations serving potential students, including DSHS and Employment Security/WorkSource partners.
• Attend and represent BBCC Workforce Education Services at outreach and recruitment related events, meetings and workshops.

WES Office Responsibilities:

• Respond to inquiries from the public and provide customer service
• Perform receptionist duties to include filing, assist in managing the WES email and phone.
• Collaborate with WES team members to improve services to students and increase efficiencies for the department.
• Perform other related duties and responsibilities as may be required.
• Assist WES Director as necessary.

OTHER WORK RESPONSIBILITIES:

• Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of SDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
• Ensures compliance with college policies and procedures and state and federal regulations.
• Conduct self in a professional manner and ensures the interaction with team members and other support groups is conducted in a courteous and efficient manner conducive to the college’s values.
• Perform related duties and responsibilities as may be required.

DUTIES OF THE POSITION REQUIRE EXPERIENCE AND KNOWLEDGE IN:

• Use of electronic databases and various technology tools to complete daily tasks.
• Work with a variety of different cultures.
• Appreciation for and experience working directly with individuals from diverse academic, socioeconomic, cultural, ability, and ethnic backgrounds.
• Microsoft Office Suite.

DUTIES OF THE POSITION REQUIRE THE ABILITY TO:

• Build relationships with students, colleagues, and employers.
• Work as a member of a team to increase student success and degree completion.
• Utilize leadership experience and ability to take initiative.
• Effectively use technology to reach students and increase efficiency.
• Communicate effectively verbally and in writing in both English and Spanish, including the ability to engage in one-on-one and in public forum.
• Utilize problem-solving abilities, especially in cases requiring quick action and resolution.
• Adapt to changing priorities.
• Successfully handle multiple tasks and deal positively with frequent interruptions.

REQUIRED WORK SCHEDULE AND PHYSICAL REQUIREMENTS:

This is a 40-hour per week position. The primary work schedule is 8:00 am to 5:00 pm Monday through Thursday and 8:00 am to 2:30 pm on Friday at the BBCC campus in Moses Lake. The work schedule may include some evenings and weekends. May occasionally travel to off-site locations to provide support services to students and to other stakeholders. Hours may be changed according to departmental and college needs.

-Work is performed in a standard office environment.
-Frequent use of personal computer, copiers, printers, and telephones.
-Frequent sitting.
-Perform moderate physical effort, lift/carry up to 25 lbs.
-Ability/endurance to stand/walk for prolonged, extensive or considerable time.
-Occasional reaching/stooping/bending/kneeling/crouching.
-Able to work flexible hours, including occasional weekends and evenings, in order to complete tasks on deadline.
-Ability to communicate using verbal and/or written skills for accurate exchange of information with faculty, staff, professionals, students, and the public.

Minimum & Desirable Qualifications

MINIMUM QUALIFICATIONS:

At the time of application, all candidates must posses the following:

• High School diploma or equivalent and two (2) years of work experience in an administrative and clerical support position with experience providing services to and working with the public OR Equivalent education/relevant work experience.
• Must have the ability to read, write, translate, and converse with fluency in both Spanish and English. Bilingual jobs include a 5% salary increase for dual language responsibilities.
• Experience working effectively with individuals from diverse academic, socioeconomic, cultural, ability, and ethnic backgrounds.

DESIRABLE QUALIFICATIONS:

• Associates Degree or higher from a regionally accredited institution.
• Experience working with adults to develop educational goals, apply for and receive benefits.
• Computer skills.
• Experience dispersing funds to clients or students.
• Work experience at a Community and Technical College in student services and/or Workforce education.

In addition to the minimum and desirable qualifications listed above, we desire candidates who have a demonstrated commitment to serving Latinx and other underrepresented student populations in higher education.

Application Instructions

This position closes on January 2, 2023 at 12:00 am . Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged.

To qualify for consideration, applicants must meet required qualifications and submit a complete application packet, which includes the following:

BBCC Online application.

Cover letter, addressing why you are interested in this position and how your qualifications make you the ideal candidate.*

Comprehensive resume or CV.*

Response(s) to the questions found in the Supplemental Questions Tab above.*

Unofficial transcripts documenting undergraduate and graduate course work and degrees. Official transcripts required upon employment.*

NOTE: You must complete the online application in full and respond to the required supplemental questions. Failure to provide this information or responses of "See Resume" may eliminate you from consideration for this position. The college reserves the right to remove documents, submitted but not requested, by BBCC as part of the application process. These documents include, but are not limited to statements of teaching philosophy, diversity statement, letters of recommendation, student evaluations, performance evaluations, etc.

BBCC reserves the right to not fill this position, reject all applicants, reopen the position, or make a direct appointment. Applications received during this recruitment may be used to fill future vacancies at the College's discretion.

This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice.

If you have difficulty logging into your account, attaching documents, submitting your application, etc., please contact NEOGOV Customer Service at 1-855-524-5627.

CONDITIONS OF EMPLOYMENT:
Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete the questions.

Prior to employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform the position.

An offer of employment will not carry with it any responsibility or obligation on the part of Big Bend Community College to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.

Official transcripts must be provided to the college upon hire.

REASONABLE ACCOMMODATION:
Big Bend provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and Section 504 of the Federal Rehabilitation Act of 1973.

Please direct all inquiries regarding compliance with access, equal opportunity, and/or grievances to the Vice President of Human Resources & Labor/Equal Opportunity Officer/Title IX Coordinator/Section 504 Coordinator, BBCC 7662 Chanute Street NE, Moses Lake, WA 98837; 509-793-2026.

DRUG AND ALCOHOL-FREE CAMPUS:
In compliance with state and federal regulations, BBCC is committed to a safe and drug and alcohol-free campus. Employees are expected to comply with BBCC’s policy prohibiting illegal drug use or activity, including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety. The complete policy and procedure are available to view on the policies page(Download PDF reader)of the BBCC website. Printed copies of the policy and procedure are available by contacting the Human Resources Office at 509-793-2008.

BBCC ANNUAL SECURITY REPORT:
BBCC strives to be a safe and secure campus for our students, employees, and community. Detailed information regarding campus security, crime statistics for the most recent-three year period, and other information is available on the Campus Safety and Security pageof the BBCC website. If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at 509-793-2286.

EQUAL OPPORTUNITY:
Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, use of a trained guide dog or service animal by a person with a disability, marital status, pregnancy status or families with children, a mother breastfeeding her child, AIDS/HIV or hepatitis C, genetic information, and/or status as a veteran or any other legally protected classification.

Demonstrated experience, sensitivity, knowledge, and understanding in working effectively with persons from diverse backgrounds, including academic, racial, ethnic, religious, linguistic, gender, age, sexual orientation, socio-economic, veterans, and diverse physical and learning abilities.

AgencyBig Bend Community College

Address7662 Chanute Street, NE

Moses Lake, Washington, 98837

Phone509-793-2008
509-793-2009

Websitehttp://www.bigbend.edu

Job Type: Full-time

Pay: $2,890.00 - $3,734.00 per month

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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