Job Description

Job Description: Program Coordinator

Title: Program Coordinator

Reports to: COO

Job Summary:

Charlotte Community Health Clinic offers high-quality medical, dental, and behavioral health services for children and adults. We work towards a healthy community where all individuals, regardless of ability to pay, have access to comprehensive health care.

This role focuses on creative and practical components needed to develop evidence-based best practices in clinical programming and products across a variety of innovative healthcare fields. This role will incorporate knowledge of compliance and operations in clinical content and program delivery. Works work collaboratively with the Charlotte Community Health Clinic Executive Team, through a skillful combination of individual initiative, team leadership, and collaboration with a variety of stakeholders to support key and specific components of product development.

CCHC Core Requirements:

• Patient Centered Customer Service – Whether directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization.
• Caring and Compassion – We provide empathic comfort to those in distress and share kindness in all interpersonal interactions.
• Respectful Communication – We communicate openly, honestly and without judgment while honoring each individual’s uniqueness and assuming the best of those with whom we interact.
• Teamwork – We are members of a diverse interdisciplinary team working together to meet a common goal.
• Accountability – We accept our individual and team responsibilities, and we meet our commitments. We take responsibility for our performance and actions.
• Customer Safety – We recognize and correct potential hazards to protect our customers and ourselves.

Key Responsibilities:

• Coordinates the creation, implementation, and ongoing development of evidence-based best practices for Charlotte Community Health Clinic’s clinical programs and products.
• Coordinates strategic financial goals with executive leadership and finance team to ensure financial stability and budgeting
• Works collaboratively with the Charlotte Community Health Clinic’s Executive Team
• Knowledge of and ability to implement best practices and evidence-based programming in the development of innovative healthcare products.
• Ability to incorporate regulatory and compliance needs in product development and delivery models to ensure safety and mitigate risk.
• Creative and flexible problem-solving to align Charlotte Community Health Clinic’s clinical initiatives.
• Willingness to be part of a team mindset valuing genuineness, integrity, respect, innovation, work ethic, and kindness.
• Ability to prioritize and manage multiple responsibilities and projects and communicate effectively within a team environment.
• Identifies challenges with operations and gaps in delivery and works proactively to address unmet needs.
• Leadership and communication skills appropriate to support and direct a team; including direct supervision of licensed and unlicensed clinical staff.
• Performs other leadership and business operations duties as needed or assigned.

Required Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• Detail-oriented team management.
• Knowledge of excel spreadsheets and accounting software
• Working knowledge of the following software:
  • Microsoft Office Suite
  • Accounting Software

Education:

• Completion of a bachelor's degree program at an accredited college or university.

Experience:

• 2 years of experience coordinating healthcare programs in the nonprofit sector.

Physical Requirements:

• Must be able to lift up to 10 pounds at a time.
• Prolonged periods sitting at a desk working on a computer.

The Mission of Charlotte Community Health Clinic is to provide the highest quality, patient centered, health care services for low-income and other underserved individuals. Our Vision is a healthy community where all individuals, regardless of ability to pay, will have access to comprehensive, coordinated quality health care. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so, we need staff committed to this mission who will do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.

Signature: ____________________________ Date: ____________________

Print Name: __________________________

Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran’s status, or religion.

Company Description

Charlotte Community Health Clinic offers high-quality medical, dental, and behavioral health services for children and adults. We work towards a healthy community where all individuals, regardless of ability to pay, have access to comprehensive health care.

Benefits

• Health Insurance
• Dental Insurance
• Retirement Plan
• Paid Time Off (PTO)