Program Manager, Client Solutions Implementation

Location Preferences: Remote

PartsSource is the leading B2B e-commerce marketplace for US healthcare, helping healthcare providers to automate the purchasing of MedTech repair parts and services through a modern procurement experience while driving improved cost, quality, and reliability throughout the healthcare supply chain. We are growing rapidly as providers shift their purchasing toward e-commerce and away from manual processes. We are uniquely positioned to address key challenges impacting mission critical operations related to rising input costs, skill shortages, and supply chain disruptions. Bain Capital’s 2021 investment in PartsSource further propels us to realizing our Vision: Ensure the quality, safety, and availability of mission critical assets to improve health outcomes. The Client Solutions Implementation Program Manager is responsible for implementing the technology and workflow solutions sold to our customers. Reporting to the Director of Implementation, Client Solutions, and collaborating with team members throughout the rest of the organization, the Client Solutions Implementation Program Manager manages primary communication with the customer and internal stakeholders while overseeing and coordinating the program launch. This role is also responsible for developing and leading the end user training sessions when launching new programs. Within those projects the responsibility includes managing requirements, scope, project updates, schedule/plan, quality, resources, and budget.

What You’ll Do

• Provide direct communication/status to clients at the Executive and Director level of major health systems, clinical service organizations, or the manufacturers of medical devices
• Define project governance and manage training, Go-Live, cutover, and transition to support activities
• Develop project specific Statements of Work prior to contract execution
• Ensure proper project alignment and visibility both internally and externally
• Influence internal and external leaders to balance competing priorities
• Lead project and program activities to ensure effective scope, acceptable timing, maximum benefit and quality delivery
• Work with peers to create, optimize and maintain end user training materials and presentations
• Deliver on-site and webinar based training sessions to end users
• Oversee the implementation and execution of all programs/projects ensuring they are delivered according to contract requirements
• Establish program goals, budgets and forecasts
• Develop implementation strategies including, staffing, databases, appropriate technology tools, etc.
• Manage client relationships, including being primary point of contact while coordinating meetings, reporting, issue resolution, etc.
• Analyze program data to improve program performance and cost effectiveness
• Establish and facilitate cross functional teams as needed to engage in program design and execution

What You’ll Bring

• Ability to professionally work with key members of the healthcare industry and to be seen as a subject matter expert on project/program management, change management, timeline management, etc.
• Strong presentation skills and interpersonal skills
• Ability to work independently and ability to take action independently
• Ability to train end user staff on software platform and troubleshoot issues
• Ability to travel up to 50%

Your Background

• Bachelor’s degree or 4+ years of relevant business experience
• 2+ years of formal implementation experience
• 2+ years software training experience
• Formal training in project management and PMP certification preferred but not mandatory.
• Understanding of process engineering and process mapping and design
• Competency in Microsoft Office applications (Excel, PowerPoint, Word, Visio etc.)

Who We Want to Meet

• You’re a positive person, ready to serve as an enthusiastic promoter of PartsSource to internal and external clients
• You’re a problem solver, always looking to find ways to work towards a win-win solution
• You’re a strong influencer- able to gain the trust and confidence of leadership teams to drive change
• You don’t settle for the status quo. You’re always improving upon processes and tools to find simpler and better ways to work.
• You’re accountable. You do what you say you’re going to do. And when you mess up- you own it, learn from it, and move on.

Bonus Points For

• Knowledge of the procure-to-pay / order-to-cash lifecycle a plus
• Experience using Monday.com software

Benefits & Perks

• Competitive salary package inclusive of base salary, incentive bonus structure and equity incentive plan; with a full benefits package (including 401k match, employer paid college debt redux, and more).
• An inclusive PartsSource community - work alongside other smart, passionate people
• Growing company investing in and committed to developing careers of our employees
• Hybrid work environment where you get the benefits of flexibility, socialization, and productivity
• A chance to revolutionize Healthcare with evidence-based decision making on the world’s leading Procure-to-Pay platform!

Interested?

We’d love to hear from you and explore the possibilities. Please send us your resume along with an optional cover letter detailing why you’re an excellent candidate.

Diversity Statement

We are an Equal Opportunity Employer committed to building an inclusive and diverse environment where everyone’s individuality is respected, and everyone has an identity. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Legal authorization to work in the U.S. is required.

No Agency or Recruiter submissions will be accepted.

About PartsSource

Our platform automates the procurement process enabling the medical equipment service industry in their acquisition, repair and life cycle management of medical parts. The company's cloud software and marketplace technology tools help over 3,500 hospitals to source on-demand parts and services from over 6,000 OEMs and thousands of repair techs. PartsSource delivers strong value to customers through an “Amazon” like experience featuring preferred pricing, automated ordering, and formulary analytics to benchmark spend and drive greater supply chain intelligence. From our founding in 2001 as the industry’s first online, fully integrated medical products marketplace, to the creation of our award-winning flagship solution, PartsSource Pro, PartsSource has evolved to become a leader in the digital transformation of the healthcare technology supply chain and indispensable partner to more than half of U.S. hospitals and thousands of equipment suppliers and independent service providers. Bain Capital’s 2021 investment in PartsSource provides capital, expertise, and key partnerships further accelerating PartsSource’s growth. Bain Capital, one of the world’s leading private multi-asset investment firms with approximately $150 billion in assets under management, seeks to create lasting impact for their investors, teams, businesses, and the communities in which they live.