JOB DESCRIPTION FOR: Program Specialist

Resume and writing samples required. Please submit documents to contact@danielsongroup.org.

Who we are:

The Danielson Group works with educators and school systems across the country and around the world to bring out the best in teachers by creating professional learning programs and policies that support inquiry and innovation at all stages of a teacher's career. Our programming includes both virtual and face-to-face training and support.

What you´ll do at the Danielson Group:

At the Danielson Group, you will work in a team setting where an open and collaborative culture will allow you to contribute from your first day. The Program Coordinator will provide support for the operational delivery of our courses and workshops, from first point of customer contact through the processes of staffing, delivery, and final invoicing. You will work collaboratively across departments to assure that the educators we serve are given the most value-laden professional learning experience possible.

What we’re looking for:

The ideal candidate will demonstrate a commitment to organizational culture, growth, and stability that manifests itself in an eagerness to learn new processes, adapt to new tools, and have a “roll up your sleeves and get started” approach to every task, small and large. A successful Program Specialist will be a detail oriented problem solver with excellent communication skills, who can work independently, is organized and enthusiastic, and able to understand all aspects of a project in order to facilitate its progress to timely completion. The person in this role is skilled in the use of databases and the whole array of Google and Microsoft apps for document, spreadsheet, and presentation production.

Basic requirements:

• Undergraduate degree or career technical education credential
• 5+ years proven administrative or project experience
• Highly productive remote working skills
• Well-rounded computer skills
• Experienced in the use of CRM databases, both data entry and reporting
• Highly skilled in the use of Google and Microsoft apps for document, spreadsheet, and presentation production
• Familiar with MailChimp or similar direct mail apps
• Able to identify the need for integrations and implement integrations
• Excellent communications skills, both oral and written
• Comfort dealing with changing and challenging priorities
• Eligibility to work in the US permanently without sponsorship

Responsibilities:

Support Program Team by performing tasks related to organization and strong cross-team communication.

• Provide polite and professional communication between key educational stakeholders via phone, e-mail, and mail.
• Facilitate partner communications and disseminate information as appropriate to internal team or to field personnel
• Modify presentations, proposals, newsletters and general communications as needed

Manage the online life of our courses (LMS)

• Execute basic functions within the courses in our learning management system
• Monitor and troubleshoot course delivery
• Address user access problems, communicating with participants, rescheduling user sessions, managing group enrollments
• Monitor and assess client engagement by conducting user surveys, aggregating the data, and reporting the results to senior personnel
• Monitor user status and purge inactive users regularly

Support the planning and execution of live events including conferences, institutes, trainings, workshops, and internal meetings

• Monitor event budget with Program Team
• Research and book venues, plan and provide hospitality services, ensure collateral material and training materials are on-site, create and execute site operations plan including: shipping and logistics, audio-visual equipment and tech support, and other key services
• Update and assist in production of program materials, including: video editing, development of printed materials, development of presentations
• Set up and track Eventbrite registration site

Enter data and maintain data integrity in CRM database (Salesforce is preferred)

• Use web resources (Niche, NCES, etc) to collect data for CRM (Salesforce)
• Analyze data school and district
• Produce meaningful reports from CRM database (Salesforce)

Track project processes from contract execution through final invoicing

• Enter contract details in CRM database (Salesforce)
• Prepare a SOW for staff performing work related to agreements
• Invoice customers
• Examine time entries per staff/per SOW/per project to make sure all correspond and to report discrepancies when they occur
• Maintain the interactive spreadsheet of projects (SmartSheets is our tool) and assure the currency and quality of information entered there
• Verify work has been done at issue of last project invoice

Support special projects based on needs of the organization

Perform research as assigned

Job location

The Danielson Group is based in Chicago, but this position can be performed remotely.

Position type

Full-time

Languages required

English

Compensation

Salary range is 70,000.00 to 75,000.00 to start plus health benefits and 401K plan.

Resume and cover letter required

The Danielson Group is an equal opportunity employer and actively seeks persons of color, persons with disabilities, women, and LGBT applicants for this position. We are committed to attracting, developing and retaining exceptional people, and to creating a work environment that is dynamic, rewarding and enables each of us to realize our potential. The DG’s work environment is safe and open to all employees and partners, respecting the full spectrum of race, color, religious creed, sex, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law in the locality and/or state in which you are working.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Work Location: Remote

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