RESPONSIBILTIES:

• Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
• Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
• Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
• Provide customers application information via phone or on-site consultation
• Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.
• Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
• Provide custom solutions to power systems problems

REQUIREMENTS:

• Associate’s degree from an accredited institution AND / OR military experience AND/OR Minimum 5 years of experience with power distribution and field service
• Minimum of 3 years of experience evaluating and servicing electrical distribution or control systems.
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.
• Experience with modifications to electrical power distribution equipment.
• Field service experience (hands on with installing, repairing, replacing power distribution equipment).Be able to provide engineering and sales support for the operation.
• Experience with power systems design and testing requirements is highly desirable.
• Attention to detail, a high level of organization, and the ability to communicate at a high level throughout the team.
• Experience interfacing with vendors and customers to build relationships is highly desirable.
• Ability to understand financials and use various computer software programs.

Job Type: Full-time

Pay: $96,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Albuquerque, NM: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This role does not offer relocation and requires the candidate to live within a 50 mile radius of Albuquerque, NM (NOT APPLICABLE TO ACTIVE MILITARY). Are you within 50 miles of this area?
• Do you have experience evaluating and servicing electrical distribution or control systems? If so, how many years?
• Do you have experience with modifications to electrical power distribution equipment? If so, how many years?
• Do you have field service experience (hands on with installing, repairing, replacing power distribution equipment)? If so, how many years?
• What is the best email address to reach you at?

Education:

• Associate (Preferred)

Work Location: In person

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