Job Summary

Perform functions to manage, direct and provide leadership to multiple assigned properties/book of business.

Ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the

limits of established policies.

Essential Duties & Responsibilities

• Provide management and leadership to assigned properties and book of business. Collaborate withRegional Director to develop goals and communicate established goals. Ensure the goals and needs of the properties, company and its customers are consistently met.

• Manage the functions of a team within portfolio properties while maintaining standards of excellence forprocesses, methods and personnel. Manage the process improvement and quality control of the properties and ensure quality resident service is delivered. Assign schedules and review the work of portfolio staff in accordance with contracted portfolio hours. Ensure deadlines are met in a timely manner and prioritize and delegate workload as necessary on multiple levels. Align resources to work assignments and processes to meet business requirements and contract requirements. Provide leadership and direction and assist in the investigation and resolution of internal and external problems and concerns.

• Partner with Regional Director, Board of Directors and internal departments to develop and lead the introduction and integration of new programs, services and initiatives. Act as liaison to ensure qualityservice is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems. Establish and maintain a positive relationship with homeowners, Board of Directorsand internal departments to ensure a high level of resident service and achievement of company and property goals and objectives.

• Maintain knowledge and understanding of the contracts between the associations and FirstServiceResidential. Ensure all contractual obligations are being met based on book of business.

• Initiate contact with new resident representatives to coordinate the move-in process. Conduct an introduction and orientation to the management staff and building, reviews available services, and explainthe communities' rules and regulations. Performs inspections of all common grounds no less than once perweek, taking note of any deficiencies followed by the preparation of action plans for the entire book of business.

• Process architectural control applications and close them out in a timely manner.Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget. Maintain open communication and provide timely action updates to the Board and residents. Create, maintain and upload a wide variety of information in FSRConnect including but not limited to work orders, signed meeting minutes and Monthly Management Report for the entire book of business. Fulfill all company Connect compliance expectations throughout the year.Interview, select, recommend, hire, train and schedule assigned portfolio staff. Ensure proper coverage and staffing levels for the entire book of business. Provide direction to staff and assist in the investigationand resolution of problems. Recommend personnel actions, promotions, transfers, terminations, ordisciplinary measures. Manage the Performance Evaluation process of assigned unit and provide leadership, counseling and coaching to associates. Maintain harmonious associate/employer relations.