Are you someone who enjoys analyzing data, identifying trends, and solving complex problems? Do you want to make a difference in your community? If so, we have the perfect opportunity for you! Fedcap, INC in New York, NY is currently seeking a full-time Quality Analyst to join our production team. In this quality assurance role, you play a critical role in identifying, developing, and coordinating quality assurance standards that enhance operational efficiencies and improve our program services. If you are a goal-oriented problem solver who can remain patient in stressful situations, we encourage you to read on!

WHY YOU SHOULD JOIN OUR PRODUCTION TEAM

We are a compassionate human services nonprofit that truly looks after its employees while changing the lives of those in the community. We offer our Quality Analysts a competitive salary of $58,500 - $ 75,000 per year, depending on experience, as well as excellent benefits. Apply today to join our quality assurance team and make a difference in the lives of those we serve!

FEDCAP, INC'S MISSION

Launched as part of The Fedcap Group in 2018, Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment to become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational or employer-based training, job placement, and post-placement support. We provide a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. We are committed to making sustainable, high-outcome, and life-changing differences for the individuals and families we serve.

Our services are only as effective as the quality of the people who make up our team. To achieve our mission, we strive to attract and retain talented and committed staff who believe in our cause. This is why we provide competitive compensation, great benefits, and plenty of opportunities for personal and professional growth for our production team.

ARE YOU A GOOD FIT?

Ask yourself: Do you have excellent verbal and written communication skills? Is your attention to detail exceptional? Do you have superb problem-solving and critical-thinking abilities? Can you plan, organize, and coordinate multiple projects at a time? Are you ready for a life-changing opportunity? If so, please consider applying for this Quality Analyst position today!

YOUR LIFE AS A QUALITY ANALYST

As a Quality Analyst with our human services nonprofit, you start your day by diving into the nitty-gritty of our internal systems, reports, operations, and procedures. With your eagle eye for detail, you analyze every aspect of our organization's services, outputs, and performance to ensure they meet the highest quality standards. In this production team role, you are the go-to person for collecting and reviewing internal audit data, making recommendations for improvements, and collaborating with our program leads to develop quality standards and best practices that respond to both internal and external audits.

As a true data guru in this quality assurance position, you design and administer program needs assessments, analyze the results, and report them to management. You use this information to create instruments and tools that measure and assess the impact of our systems, policies, and protocols on operational efficiencies and production program effectiveness. We know you love getting feedback, so one of the most rewarding aspects of your job with our human services nonprofit is analyzing participant satisfaction surveys to gain insights into their experiences. With a caring heart, you take great care to understand their perspectives and use this information to enhance our human services nonprofit's services.

On top of your regular responsibilities, you also get to take on special quality program development projects as directed. We're always looking for innovative strategies to meet superior quality objectives in a fast-paced, quickly changing environment, and we know you're up for the challenge. In this Quality Analyst role, you are constantly making a positive impact on the lives of our program participants every day. Your commitment to ensuring that Fedcap continues to provide the highest quality services possible is motivating to other production team members. You take pride in being an essential member of our human services nonprofit and we love having you as a member of our organization!

SCHEDULE FOR A QUALITY ANALYST

This is a full-time analyst position with our human services nonprofit, and the hours of work and days are typically Monday through Friday, 9:00 a.m. to 5:00 p.m., but hours are to be determined by your supervisor. Occasional evening and weekend work may be required as job duties demand.

Travel in the production analyst role is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

WHAT WE NEED FROM YOU

• Bachelor's degree in public health, public administration, human resources development, or a related field of study
• 2+ years of experience in quality assurance, preferably in social services, public health, or workforce development setting
• Proficiency in MS Word, MS Excel, and MS PowerPoint
• Excellent group presentation skills
• Covid - 19 vaccination

We would love for this quality analyst to have a Master's degree. Being bilingual (English Spanish) is preferred. We need this team player to be an exceptional verbal and written communicator. This role with our human services nonprofit requires patience and a love of service. If you can meet these requirements and perform this quality assurance job as described above, we would be happy to have you join our production team as a Quality Analyst!

Location: 10017