Quality Assurance Analyst - Customer Relations (contract) Job at Wells Fargo
Title: Quality Assurance-Customer Relations
Location:
Charlotte, NC
Duration: 12 months
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups. Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities. Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives. Collaborate and consult with mid-level managers or cross-functional business partners. Provide work direction to less experienced Strategy and Execution staff.
Responsibilities:
- Building transcripts of phone calls that are heard in Spanish and would be asked to determine and make decisions based on what they read.
- Accuracy testing, how accurately was the phone call transcribed? Identify errors and error rates.
Qualifications:
- Fluency in Spanish.
- Experience with customer service and compliant resolutions preferably for a financial institution.
- Experienced in process audits, compliance and regulatory principles.
- Attention to detail.
- Experience in recognizing quality and performance measures.
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.