At Dungarvin, you have the ability to make someone's life better! Embrace the opportunity to change someone's life by assisting people with disabilities. Providing personal and companion care at Dungarvin, you will have the ability to enhance the quality of life for individuals with disabilities. We are looking for a Quality Assurance (QA) Manager to join our Wisconsin team!

The Quality Assurance Manager will provide leadership and management of the Quality Assurance (QA) department through administrative, management, and programmatic support, to assure high quality services, provide clinical supervision, facilitate business growth and minimize risk.

For the right candidate, this role can be remote or can work out of one of our offices in Milwaukee, Madison, or Janesville! This role can be remote, but does need to be located in the state of WI, as local travel to our programs and offices is a requirement!

RESPONSIBILITIES AND DUTIES:

• Provide leadership for Dungarvin Wisconsin policies, systems, and initiatives.
• Lead the quality assurance team and develop and manage QA initiatives. Focusing on quality, compliance and risk reduction.
• Review, evaluate and contribute to the development of standards, policies, and procedures, as well as carry out programs to evaluate the effectiveness of existing programs.
• Ensure policies and procedures are monitored and updated to include regulatory changes.
• Assist in quality assessment, intervention and enhancement of services and supports
• Provide consultation and direction to ensure programs and services are implemented at the highest standards and supported individuals receive the highest level of care.
• Review and evaluate program records and practice, applying QA criteria, and make recommendations for improvement.
• Review data and run a variety of reports to identify trends, areas of improvement and develop plans for internal execution to drive quality improvement.
• Compile statistical data and write narrative reports summarizing quality assurance findings.
• Employee training and development by collaborating with Directors, Nursing personnel and Human Resources to develop, revise and refine employee training related to quality improvement and initiatives.
• Support Directors to ensure programs are in compliance with state regulations and meet internal standards of quality.
• Work in tandem with the State Director, Area Director(s) and staff to identify problems, develop plans for correction, and assure plan implementation.
• Lead and coordinate committee meetings and special projects, as assigned, driving quality practices and minimizing risk
• Coordinate and lead state quality assurance practices, implementing and leading national standards and practices, investigations involving the QA department.
• Manage investigation reviews and completion of investigation reports, monitor the completion of corrective actions
• Assure that programs meet licensure and certification requirements

Supervision responsibilities include:

• Direct supervision of nursing personnel and QA department support roles.
• Provide direction and guidance to drive effective utilization, clinical outcomes and support within the department to meet quality assurance expectations.
• Evaluate performance of supervised staff and their functional areas of responsibility.
• Complete payroll for supervised staff in an accurate and timely manner.
• Manage department focus, efforts and communication including but not limited to special projects

• Bachelor’s and 1-3 years of experience in human services and/or related field.
• Experience leading and managing quality assurance initiatives with demonstrated responsibility leading quality outcomes and practices.
• Experience required in the area of developing policies, procedures and practices within the area of quality assurance, program operations and delivery of care.
• Experience managing internal investigation processes and providing training to internal resources to conduct effective investigations.
• Experience developing and leading training initiatives, including but not limited to quality assurance and investigation practices.
• Demonstrated experience and abilities in both written and verbal communication, as well as project management skills.
• Experience preferred in the area of community-based care and DHS operations, coordinating and managing delivery of quality assurance practices.
• Ability to work independently with a high degree of collaboration across management teams and departments.

• 401(k) plan available
• Paid training
• Group insurance benefits
• Employee referral bonus program

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer

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