JOB FUNCTIONS

• Managing the Quality Systems that maintain customer satisfaction
• Quality, Reliability, and Preventive/Corrective Action of Product and Process

• Manage the repair, analysis, and data collection of all production failures
• Create and distribute monthly Production and Field quality reports
• Directly engage Manufacturers and Vendors to improve product and process
• Assist in the development and maintenance of Work Instructions and other process control documents
• Work cooperatively with Managers and Supervisors towards continuous improvement goals
• Take a lead role in any Quality Audits
• Perform First Article Inspection on new product designs and manufactured components
• Assist the Director of Product Development
• Process Engineer, and OEM Sales team with new customer development
• Implement process and product improvements to drive production quality and yield
• Working knowledge of each customer and their expectations for product quality
• Oversight of Failure Analysis Technicians on site and at customer locations

Additional Duties:

• Repair and perform failure analysis of all Production/Repair laptops, desktops, servers, and computer devices
• Updating product revisions for OEM Production based on PCN approvals
• Assist with development of WCA and customer policies and procedures
• Auditing of WCA and customer physical and logical access, security policies, and procedures
• Assist with project development
• Assist with concept and design of custom parts
• Manage inventory for hardware kits, oversight of 3rd party assemblers

QUALIFICATIONS

• Direct the implementation of lean manufacturing initiatives including 5S, work standards, work balance, and product flow
• Flexibility
• ASQ CQIA Certification
• Familiarity with ISO9001 •
• Great attention to detail
• Computer skills needed (30 WPM minimum) (tested)
• General knowledge of computer components a plus
• Must be able to pass a background check (signed release needed)
• Lifting requirement from 5 to 50+ lbs.
• Must be eligible to work in US without sponsorship

SALARY & BENEFITS
WCA offers competitive pay rates based on experience and ability. Full time positions include health insurance, dental insurance, paid vacation and personal time, holiday pay, 401K with company match, and long-term disability.
Location: Southwick, MA
Duration: Permanent
Hours:Monday-Friday. 8:00am-4:30pm
Apply: E-mail Resume in PDF format to careers@wca.com
Salary:Salary starting at $75,000/year
Signing Bonus: $250 signing bonus to be paid after 30 days of employment
Posting:_ 4_/12/2023

ABOUT WHALLEY COMPUTER ASSOCIATES (WCA)
Founded in 1979, WCA has become one of the largest independent technology providers in North America. WCA employs 140 computer professionals in Southwick, Westfield, and Milford Massachusetts as well as Nijmegen, Netherlands.
WCA is seeking team players with positive attitudes and plenty of drive. This is a fast-paced environment in which you will be an essential part of the team. We are looking for people who are motivated, enthusiastic and who will align themselves with our mission.
Equal Opportunity:
WCA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: WCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at WCA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. WCA will not tolerate discrimination or harassment based on any of these characteristics.

Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement

Schedule:

• Monday to Friday

Supplemental pay types:

• Signing bonus

Work Location: In person

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