Quality Operations Program Manager Job at MVP Health Care
Quality Operations Program Manager
Burlington Office, 62 Merchants Row, Williston, Vermont, United States of America
Burlington Office, 62 Merchants Row, Williston, Vermont, United States of America
- Headquarters Office, 625 State Street, Schenectady, New York, United States of America
- Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America
- Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req #1424
Tuesday, May 2, 2023
Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!
Job Title: Quality Operations Program Manager
Job Summary:
MVP's Quality department focuses on improving the clinical well-being of MVP members by focusing on improving key metrics of care. The Quality department is seeking a fast paced, organized, and driven candidate for the position of Quality Program Manager. This position will direct report to the Director, Quality Operations and will support the development, implementation of quality initiatives and programs in alignment with departmental and organizational strategy.
Achieves objectives by supporting planning, understanding program requirements, preparing, and executing action plans, coordinating stakeholders, detailed project documentation and follow up with project leads , resolving problems, identifying trends, metric development, determining improvement areas, implementing change and monitoring to ensure successful execution. Represents Quality on corporate level initiatives and will identify cross-project dependencies to proactively mitigate as necessary.
The candidate should be analytical and comfortable with data and technology.
The candidate should be an independent thinker, curious, a strong collaborator, have excellent organizational skills and an ability to prioritize multiple demands in an aggressive paced environment.
Specifically, this candidate will be responsible for:
- Understanding member's unmet needs as it relates to obtaining care and achieving wellness.
- Leveraging data to develop, implement, and evaluate effectiveness of quality improvement initiatives rooted in evidence-based practices.
- Designing and implementing pilots, programs, partnerships, and initiatives with external and internal partners to help MVP members obtain care and combat health disparities.
- Leveraging technology to coordinate multiple stakeholders to develop and implement innovations that allow for continuous improvement in quality performance.
- Participating and leading cross functional teams. Communicating with management on status of projects including resource gaps and needs.
- Developing and building content to support decision making, understanding of quality intervention plans and execution.
- Understanding CMS/NYS program requirements and researching the external environment related to Quality improvement and innovations.
- Supporting other Quality Improvement processes as needed.
Minimum Education:
Bachelor's Degree or equivalent experience. Degree in Business Administration, Public Health, or Health Sciences/Services, Analytics related field degree preferred.
Minimum Experience:
- 3 - 5 years of experience in public health, healthcare operations or project management preferred.
- Prior experience with leading/facilitating cross-functional teams
- Demonstrated experience managing multiple projects at once while achieving desired results required.
- Demonstrated experience using data to drive decision making required.
- Strong leadership, project management and/or business analysis background.
- Experience working with clinical data in support of delivering population health, gaps in care, and executing plans to combat health disparities beneficial.
- Experience working in SharePoint, Microsoft Teams, Microsoft Suite or similar technologies required.
- Experience employing various Agile techniques (i.e., Scrum, Kanban, etc.) preferred.
Required Skills:
- Possess strong project management and planning skills with the ability to effectively communicate verbally and written, facilitate meetings, effectively lead discussions, prepare/deliver presentations for internal/external audiences, prioritize tasks, projects, etc. in a dynamic environment.
- Ability to thrive in an entrepreneurial environment: a curiosity and eagerness to solve big challenges and ability to manage projects independently.
- Excellent organizational skills and ability to work independently.
- Self-starter with a high degree of initiative and follow through.
- Advanced analytical and problem-solving skills to prioritize work and resolve issues using sound judgment to improve processes and drive change.
- Detailed knowledge of healthcare operations and datasets beneficial.
- Strong results-oriented team player with a passion for driving cross functional collaboration.
- Interpersonal skills (e.g., partnering, conflict management, mentoring), and the ability to interact with most levels of business, technical and end users.
- Team oriented: Comfortable working in a team environment as well as independently and possess a sense of accountability and urgency in completing assignments.
- Complies with company ethics policies.
About MVP
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com
Please apply and learn more - including how you may become a proud member of our team.
Other details- Job Family Claims/Operations
- Pay Type Salary
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.