Seeking a Patient Care Advocate who is a perfect fit for our growing practice.

About Us: An Independent Imaging Center that practices exemplary service and holds true to small-practice values.

What we are looking for:

· Hard-working team players: Loyal, competitive team players who can work towards a team goal while being results-driven consultant who can create their own track record of success.

· Persuasive influencers: People who understand the market and can use their relationship skills and depth of knowledge to secure buy-in and loyalty to referral sources.

· Mission-driven: People who can buy-in on our mission statement and do whatever it takes to share that with our patients, team, and providers who choose us.

· Adaptable communicators: Representatives that can overcome change with growth, adapt without losing sight of our goal, and give insight on new opportunities both internally and externally.

Radiology Front Desk and Scheduler

Our Outpatient Radiology Center is looking for a Radiology Front Desk and Scheduler. The Radiology Patient Advocate will communicate regularly with patients, physicians, and UDI technologists while scheduling and checking in single/multiple radiology exams and procedures.

This is a Full-Time position. The hours of operation are Monday - Friday, 7:30am-8:00pm, and Saturdays, 7:00am-2:00pm. Saturdays are mandatory for this position.

We are searching for a nice team member that is empathetic and a “Go-Getter.” This candidate should be ready to jump in with a ‘can do’ attitude and help our company grow to the next level with a positive attitude and lead-by-example mindset. If you are this candidate or know someone that this ad perfectly describes, please apply now.

*Please note: To be considered for this position you must be willing to work any shift at any location: Winter Park, Orlando, Lake Mary*

Essential Functions

• Be proactive with all customers using active listening, showing a caring attitude, and offering alternatives when necessary.
• Demonstrate superb phone etiquette, team player attitude, and professional communication skills at all times.
• Candidate must be willing to go the extra mile for all patients, clients, and colleagues.
• Understands the importance of UDI’s Mission and Patient-First Philosophy.
• Candidate must be open, positive and flexible – accommodating schedules wherever needed.
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web-based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Must be empathetic and show compassion for all of our patients.
• Monitor Daily Schedules with a laser focus. Act with urgency to fill, replace, and/or move up patients if changes in schedule (cancellations, reschedules, ahead of schedule, etc.).
• Greet all visitors with a smile and a “Say YES” attitude.
• Check-in radiology patients, advocate for patients when asking them to fill out the necessary paperwork, check for errors or possible safety concerns.
• Process paperwork for all radiology exams and notify technologists when patients are ready for their exams timely.
• Monitor waiting room to ensure patient flow is timely. Support technologists when running behind by prepping and queuing patients back to dressing rooms / exam rooms when ready.
• Memorize Radiology Modality Exams offered, safety protocols, and the prep requirements.
• Schedule radiology exams for the patient in person or over the phone with heightened awareness on safety and provide explanation of appropriate preparation information.
• Conduct self with professionalism when speaking with Referring Providers and their staff to obtain necessary information for patient exams.
• Prep charts (QA All Charts) for next day’s schedule and two days out.
• Provide correct financial forms to patients and explain financial options.
• Confirm appointments by phone.
• Assist radiologists and technologists with clerical duties and ensure that WET READ patients are treated with urgency and status of report and follow up instructions are delivered promptly.
• Audit radiology orders for accuracy, call patients to schedule procedures, as well as notify referring physicians of patient non-compliance or changes needed.
• Maintain a clean and organized work area. Always keep office presentable. Perform walk-throughs of facility to ensure cleanliness and stocked bathrooms.
• Consistently meets departmental goals for productivity, quality and customer service standards set by UDI.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Always adheres to the UDI Handbook Policies to make UDI a productive work environment.
• Maintains regular, punctual attendance consistent with UDI policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all UDI policies and procedures.
• Dress Code: Business Casual Smart. Candidate must take pride in personal appearance and dress to impress.
• This job description shall remain fluid. Candidates should have an “it’s my job” attitude.

Other Related Functions

• Maintains high level of communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives after hours and occasional weekends.
• Assume the responsibility for professional growth and development.
• Candidate must be able to see every patient as an opportunity to grow our business – treat with VIP service, market to patients, ask our patients to bring their family members and friends, and confidently ask our patients for positive reviews!

Education/Training

• High school graduate or equivalent.
• Must complete Phone Interview, Face to Face Interview and Working Interview.
• Candidates must be available to do Phone Interviews, Face to Face Interviews and Working Interviews.

Experience

• One (1) year of experience in retail, customer service, or health care.
• An Associate’s Degree may substitute for 2 years of the required experience.
• Computer experience required.

Job Type: Full-time
Hours of Operation: 7:00AM – 8:00PM, Monday through Friday (with potential to work Saturdays)
Locations: Central Florida area

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Radiology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Orlando, FL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work Monday through Friday between the hours of 7:00AM and 8:00PM with rotating weekends?

Experience:

• Customer service: 3 years (Preferred)
• Medical terminology: 1 year (Preferred)
• Medical office: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

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